Home Care Pulse - Best of Home Care

Visiting Angels of South County was recently honored to be awarded Best of Home Care by Home Care Pulse (HCP). HCP is a national independent survey firm which conducts scientific surveys of the satisfaction level of both clients and caregivers of participating private-pay home care agencies. It is the only available source of independent verification of quality services, and Best of Home Care is HCP’s highest level of recognition. Importantly, the reports are not simply positive vs. negative responses; rather, the ratings compare participating agencies with other agencies, so that achieving Best of Homecare status means just that. The following are the areas of exceptional performance identified by the HCP surveys of our clients and caregivers:

  • Overall Quality of Service
  • Caregiver's Work Ethic
  • Caregiver's Timeliness
  • Caregiver's Training & Knowledge
  • Caregiver's Compassion
  • Caregiver's Appropriate Appearance
  • Confidence Level in Agency Management
  • Effective Communication from Agency
  • Agency's Response to Problems
  • Receiving the Service as Promised
  • Recommend Agency to Others
  • Coordination of Caregiver's Schedule
  • Overall Combined Average

 

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.