The Visiting Angels Difference

We realize that you have many choices when it comes to who cares for your loved one.  The Visiting Angels philosophy provides high quality home care services to your family without compromise.   Below are items to both look for and look out for when deciding on a home care service agency. 

What to Look For

What to Look Out For

An agency that lets you choose your caregiver.At Visiting Angels, we match your needs to the best possible caregiver for you. We bring the caregiver into your home and make you part of the selection process, You can then choose the caregiver that you and your loved one feel comfortable with.

An agency that just assigns you a caregiver.You need to be able to choose the person that your loved one will be spending time with, not just be stuck with the one an agency has available.

An Agency that hires only experienced and certified caregivers.At Visiting Angels, we will only refer caregivers who have the necessary experience to fulfill your individual needs. And we provide hands on training and mentoring for newly certified caregivers.

An Agency that doesn't provide hands on training by a mentor for newly certified caregivers.

An Agency that requires two interviews and verified, detailed references. Visiting Angels caregivers provide references to us from sources we can trust (other homecare agencies, hospitals, nursing facilities, churches, hospices, assisted living communities, etc.).

An Agency that only conducts one interview.
Look out for agencies that require just a single minimal “interview” and don’t verify references.

An Agency that screens its caregivers on personality traits. Visiting Angels emphasizes the intangible traits of the caregiver and is looking for thoughtful, caring and warm personalities.

An Agency that has no screening process to determine caregivers' personality traits.You want someone taking care of your loved one that is caring, compassionate and thoughtful.

An Agency that does extensive background checks.Visiting Angels does extensive background checks on each and every person that will be in contact with your loved one.

An Agency that does not do background checks.Many agencies simply take the information from a caregiver's application and fail to verify it.

An Agency that is licensed, bonded and insured.Visiting Angels is licensed, bonded and insured. This gives you the peace of mind that a trustworthy individual will be in your or your loved one's home.

An Agency that is not licensed, bonded and insured.This is a definite red flag to look elsewhere.

An Agency that monitors its caregivers. Visiting Angels continuously monitor our caregivers through ongoing telephone check-in and home visits. This allows us to ensure that your loved one is receiving the best possible care.

An Agency that doesn't make surprise in-home visits.If a caregiver is not monitored, you may be in danger of a caregiver becoming lax or assuming too much liberty in their decisions.

An Agency that adjusts to your schedule.It is our job at Visiting Angels to fit the schedule to your needs. We work in conjunction with the family and develop individualized programs to manage your daily needs. We provide short shifts, or up to 24 hours. You are in charge of setting the schedule (i.e. what time to get up, meals, bathing, etc.).

An Agency that tells you when they are available.You need to be assured that a caregiver is there when needed, not when it is convenient for them.

An Agency that is flexible and willing to change schedules.At Visiting Angels, changes are easily accomplished. Our philosophy is to make the schedule work for the family, not the agency. You come first – your needs, your requests, your schedule. We will do everything possible to make sure the schedule you want is the schedule you get.

An Agency that is unwilling to change schedules once set. Look out for the agency that tells you what is best for your loved one. You know what is best and you should be the one dictating what is needed, not the agency. Make sure the agency is flexible and determine how long it will take if changes need to be made.

An Agency that quickly responds to your needs.At Visiting Angels, services can generally be provided within a 48-hour period. We know when your needs arise, they are often urgent and we do everything we can to respond immediately.

An Agency that cannot respond immediately. Don't let them make up excuses to buy time. Doing that during the hiring process is a good indication of how they will respond to your other changing needs and requests.

An Agency that offers a full line of services.At Visiting Angels some of the services we offer are:

  • Hygiene assistance
  • Meal preparation
  • Diet monitoring
  • Light housekeeping
  • Errands and shopping
  • Joyful companionship
  • Live-in, live out, sleep over
  • Mornings, mid-day, evenings
  • Temporary or long term
  • Weekends and holidays

An Agency that limits their services.This can cause you many frustrating situations later down the road as your needs change.

If you would like to set up a no obligation in-home visit, or just talk with our Visiting Angels staff, please contact us today.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.