Leaders In Excellence 2017


Just about any home care agency can claim to give great services, with great caregivers. But how many can back it up with real data? Visiting Angels in Newton and Canton does just that, with information from independent surveys of both their clients and their employees.

The Leader in Excellence award from the national client satisfaction survey firm Home Care Pulse is the highest award available to any private duty home care agency. Why? Because it is a regular telephone survey of clients, to get their answers to the things that are most important in choosing an agency. Who better than the actual clients to give those answers? And here’s a critical point: those client responses are then compared with results from other agencies to determine which ones are best. Only a tiny number of agencies qualified in 2017 for Leader in Excellence: 83 in the whole US, 2 in Massachusetts, and just ONE in the Boston Metro Area. So any agency that earns it can truly be called elite. It’s our third consecutive year to win this honor. Here are our actual client satisfaction scores from 2017.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.