What to Expect - Senior Homecare Brookfield CT

This can be a very difficult and emotional time for you and your family. It may be the first time there is a loss of independent living, whether temporary or permanent. There is often role shifting between parents and children. There can be scheduling difficulties, financial strains, and more.

We have over a decade of service to more than 3,100 families. We have faced many medical and essential personal conditions, scheduling needs, and personalities over the years, and we have the expertise to answer your questions and help you through this challenging process.

Below are some questions and answers that may address your concerns. Click a question to read the answer.


Q: How do I know I can trust this person?

A: All of our caregivers are put through a detailed interview and screening process, including extensive background checks through state and federal agencies and databases as well as detailed reference checking. [Back to top]

Q: What will it be like to have someone in the house?

A: We find that our clients quickly develop a close, trusting bond with our caregivers, who are trained to understand and respect clients’ wishes and personal boundaries. Clients find the support and companionship to be warm and compassionate without being intrusive. [Back to top]

Q: What do caregivers do?

A: The caregiver is there to ensure personal safety, assist with personal care needs, prepare meals, take clients to appointments and social engagements, do light house- keeping, and most importantly, provide companionship. The caregiver’s role varies for each client and is based on a personalized Care Plan. [Back to top]

Q; What won't they do?

A: Visiting Angels is an essential personal organization as directed by state regulation. Our caregivers cannot administer medication but will assist with medication reminders. [Back to top]

Q: Do caregivers wear uniforms?

A: No, our caregivers do not wear uniforms. They are always appropriately dressed in clean and neat clothing any time they are with clients. [Back to top]

Q; Do caregivers bring their own meals?

A: In the case of our 24/7 live-in caregivers, the caregiver prepares meals for the client and themselves with food provided by the client and to the client’s liking. [Back to top]

Q: What do caregivers do when they are not attending to the client's needs?

A: The caregiver is always be available to the client and remains in the home during the assigned hours. During down time they may take time to read or attend to light house- keeping needs in the home.

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Q: Where do caregivers stay in the house?

A: Caregivers respect the desires of the client. They can be nearby to offer companionship or engage in conversations. Or they can provide the client with privacy while remaining available for the client’s needs. [Back to top]

Q: What do caregivers expect from their clients?

A: Our caregivers enjoy supporting and spending time with their clients. They do not have any expectations of their clients. [Back to top]

Q: What do I need to do so they can do their job?

A: Nothing, our caregivers are well trained and experienced in what they do. [Back to top]

Q: What happens if the caregiver gets sick and can't come in?

A: Our office staff is available to caregivers and clients 24/7. Should a caregiver become ill and not be able to make a scheduled visit, our staff will get a replacement to the client’s home at the scheduled time and will keep the client informed of any change. [Back to top]

Q: Who do caregivers report to?

A: All of our caregivers report on a daily basis to the team’s Client Service Coordinators. However, their ultimate reporting is to Tom Dolan, the owner of this Visiting Angels office. [Back to top]

Q: Who is responsible for paying the caregiver’s employment taxes?

A: All of our caregivers are W-2 employees of this Visiting Angels agency, and we manage and pay all taxes. This relieves our clients of these complicated IRS issues, which would be the client’s responsibility should a caregiver be hired privately or through a registry. [Back to top]

Q: Are the caregivers insured and bonded?

A: Yes, all caregivers are fully insured and bonded through our office, providing our clients with peace of mind. [Back to top]

Do you have a question about elder care? Email owner Tom Dolan at tdolan@visitingangels.com.

Call or email us today for a free in-home consultation with one of our experienced team members. Evening and weekend appointments available. 877-222-6435

Visiting Angels provides in-home care, senior homecare, elderly care, and in-home care in: Bantam, Beacon Falls, Bethel, Bethlehem, Bridgewater, Brookfield, Cornwall Bridge, Danbury, Gaylordsville, Goshen, Harwinton, Kent, Lakeside, Litchfield, Middlebury, Morris, New Fairfield, New Milford, New Preston , Marble Dale, Newtown, Northfield, Oakville, Oxford, Plymouth, Redding, Ridgefield, Roxbury, Sandy Hook, South Kent, Southbury, Thomaston, Torrington, Washington, Washington Depot, Waterbury, Watertown, Woodbury, CT.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.