Visiting Angels Carlisle Blog

Satisfaction Data is a ‘Game-Changer’ in Providing Exceptional Care

Learn about how Visiting Angels of Carlisle, PA is leveraging client and employee surveys to better serve our communities

At Visiting Angels, there are two guiding principles that we follow every single day. The first is to put the needs of our caregivers first. Without exceptional, experienced, and well-trained caregivers, we wouldn’t be able to provide the in-home care our clients depend on. The second is, of course, to exceed the expectations of our clients and their families by providing reliable, professional, living assistance services in the home.

In order to best serve our communities, both of these principles need to be at the heart of everything we do. From creating schedules that meet a caregiver’s availability to matching clients with a compatible, friendly provider, satisfaction from both sides is key.

Using Technology to Track Satisfaction

How do we ensure that both caregivers and clients are satisfied? Can we identify pain points before they become major issues? Nationally, Visiting Angels franchisees were encouraged to utilize Home Care Pulse as a way to survey clients and caregivers monthly in an effort to answer these questions.

Our office’s owner, Richard Ruda, had this to say about getting started with Home Care Pulse:

“I started recognizing that there were gaps in [what we thought we knew]. I saw that while we always had a general feeling of where our weaknesses were, we didn’t always have the whole picture or an action plan to strengthen these areas.”

Using survey responses, our office was able to ensure a higher standard of care by addressing concerns quickly. These surveys also provided great client and caregiver testimonials which can be shared with families who are deciding whether or not to use our services.

If you’d like to read more about how utilizing Home Care Pulse helped Visiting Angels of Carlisle, PA ensure client and caregiver satisfaction, check out this article.

Award-Winning Care in Cumberland, Franklin, and Adams Counties

Visiting Angels Carlisle is the leading provider of home care services for elderly adults in Cumberland, Franklin and Adams Counties in PA. We are proud to help local seniors safely and comfortably age in place by providing assistance with everyday activities. With our senior care services, elderly adults can continue to live independently in their own homes.

Based on data collected by Home Care Pulse, the independent research firm utilized to track client and caregiver satisfaction, we’re proud to display both the Provider of Choice and Employer of Choice awards for 2020 and 2019.


Provider of Choice

Visiting Angels of Carlisle, PA is proud to display the 'Best of Home Care' 2020 Provider of Choice award. The Provider of Choice award is given to those agencies nation-wide that are best-in-class for providing quality client care.

As a Provider of Choice, we work hard to match each client with a compatible, friendly, and qualified caregiver. We work with families to create a care plan and schedule that meets their loved one’s needs and personal preferences.

 

Employer of Choice

Providing exceptional senior care service is our #1 priority. This wouldn't be possible without a fantastic team of qualified, compassionate, and reliable caregivers. At Visiting Angels of Carlisle, PA, we truly value each member of our caregiver team.

Working to create schedules that fit our caregivers' availability, providing consistent on-site support, and ensuring on-going training and education all help our caregivers succeed. By giving our caregivers the opportunity to learn, grow, and thrive in their careers, we're able to best serve our community!

 

If you are interested in learning more about our home care services, starting care as a new client, or joining our team as a caregiver, please call our office! We’re happy to answer your questions and help you however we can.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.