Best of Home Care Award 2018

Visiting Angels Serving Gastonia, NC and the Surrounding Areas Receives 2018 Best of Home Care® –Leader in Excellence Award


 Visiting Angels, serving Gastonia, NC and the surrounding areas, received the distinguished Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics.

Visiting Angels serving Gastonia, NC, is 1 of 3 home care agencies in the state of North Carolina to have won this award. As the top honor awarded by Home Care Pulse, receiving the Leader in Excellence award is an outstanding accomplishment for owners Diane and Jay Hancock, as well as the entire care team at Visiting Angels serving Gastonia.

As a Leader in Excellence, Visiting Angels serving Gastonia and the surrounding areas is now ranked among the top 4-5% of home care providers participating in the Home Care Pulse Satisfaction Management Program. This accomplishment demonstrates their long-term dedication to excellent care and quality improvement.

To qualify for this award, 10% of Visiting Angels’ clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels management team set goals to reach the highest level of excellence possible.

The Best of Home Care Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize the Visiting Angels serving Gastonia and the surrounding areas as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.