Meet Our Dedicated Team

Meet Our Dedicated Team

At Visiting Angels, we have a dedicated team that is here to work for you. Our fully trained staff will be with you each step of the way.  From the initial contact with our office staff, to the caregiver providing care to your loved one, to your assigned case supervisor, our number one goal is to provide care and compassion each step along the way.

Our Owner:  Makaylaa Powers

Caring for a loved one, day in and day out without relief, can be a very long, tough journey. Fortunately, that’s a journey Makaylaa Powers knows personally. After caring for her own aging parents, Ms. Powers decided to purchase her first Visiting Angels franchise in 2004 to support seniors and their family members who take care of them in her community.  

“After caring for my mother the last seven months of her life, while also caring for my stepfather who had dementia, I came to highly respect and empathize with the tasks of caregivers. Without their help, I don't think I would have survived that difficult time,” said Ms. Powers.

“It was this experience that brought me to researching and buying a Visiting Angels franchise. I hold the vision of giving back to the community and supporting seniors in our area. Our research shows that a rapidly aging population, coupled with the rising costs of nursing home care and depleted retirement funds, has created an urgent need for in-home elderly care.”

Thanks to longer workdays, as well as childcare responsibilities, working families, especially those in the “sandwich generation”, have less time to spend caring for their aging parents.  This has created a real crisis in America. Visiting Angels solves that problem by providing non-medical senior care in the home of either the elderly client or the family who cares for the elder. 

“When seen in that context, we really do serve as angels by helping with basic chores, personal hygiene, meal preparation, shopping, joyful companionship and providing a respite for family caregivers”, says Ms. Powers.  “Even one half a day or one day off per week, can work wonders.”

When it comes to compassionate care in a familiar setting, there's no place like home for your loved one.  When you need an angel, you need a Visiting Angel!

Our Caregivers:

At Visiting Angels we know it isn't easy to make the decision to invite a caregiver into your home to provide homecare. That's why the personalized screening system we use is designed to maximize your peace of mind. 

Visiting Angels leads the industry with the highest standards in background checks and applicant interviews. 

  • Caregivers undergo a national background check, social security number verification, DMV records validation, and previous employment verification within the United States.
  • We look for prior experience in care giving, including caring for ailing or elderly family members, employment in nursing homes, hospices or assisted living communities.
  • Most importantly, all of our caregivers must provide references from trusted sources we contact directly.

At Visiting Angels, you are the most important part of the interviewing process. You are encouraged to participate in the interview process to find just the right match for you.  And, unlike others agencies, we’re flexible. We can provide homecare for as little as one hour at affordable rates, plus you set the schedule and decide what duties you need performed around the home. 

We also believe continuity of care is essential, so you will retain the same caregiver as long as possible. We will never send a new caregiver to your home without prior consent or an opportunity to interview them first. In short, you’re the boss.

Our Care Coordinators:

In order to provide an extra layer of security and peace of mind, your loved one will be assigned a case supervisor.  The care coordinator will: 

  • Create the initial plan of care for your loved one
  • Help change plans if necessary
  • Respond to concerns
  • Monitor on a regular basis
  • Be your dedicated go to person

Our dedicated team at Visiting Angels has helped thousands of families just like yours navigate through this uncertain and trying time.  When you choose at home care services from Visiting Angels, you will find a partner you can trust, someone who will help answer your questions, and provide peace of mind.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.