About Visiting Angels

Jennefer R. Cochran, RN/Owner, is a native of Westland, Michigan and moved to Orlando, Florida in 2002. She earned a Bachelor's of Science in Psychology and used her skills at a crisis center in Maryland where she helped people through their life challenges. She wanted to provide a more hands on approach caring for people and decided to become a Registered Nurse, which was her lifelong dream. Jennefer's responsibilities include overseeing patient care, new client consultations and marketing.

 

 

Gary J. Cochran, BA/ MSM/Owner, is a native of Lorain, Ohio and moved to Orlando, Florida in 2002. He obtained a Bachelor's of Art in Business Administration and a Master's degree in Management. Gary used his education and worked for over 20 years in large, customer oriented businesses learning how to run a business, provide exception customer service, and how to exceed customer's expectations. Having a history of volunteering at the Y., he has a passion for helping seniors and decided to open a home care agency. Gary's responsibilities include performing the financials and business oversight.

 

Laura A. Cotto, Administrator/Assistant Manager, is a native of Bayamon, Puerto Rico. Laura moved to Orlando, Florida in 1988. She obtained a certification as a Medical Assistant and X-ray Technician, has several years of experience working at doctors office's coordinating care for patients ranging from young adults to seniors, and has extensive experience working in the customer service field. Laura is a wife of a veteran and has a passion for those serving our country. Laura’s responsibilities include daily office operations such as payroll & invoicing, talking with potential clients, overseeing caregiver/client & state compliance, customer service, employment/income verification & back up caregiver referral.

 

Susan Nerren, Operations Manager, is a native of Manchester, New Hampshire. Susan moved to Orlando, Florida in 1970 and grew up in the area. She has extensive customer service skills and management experience from years as a 911 dispatcher and later as an office manager. She also volunteers her landscaping services to an organization that works with families of children with life threatening illnesses. Susan's responsibilities include new client consultations, oversees daily office operations such as customer complaints, back up caregiver referral & customer service.

 

 

Raquel Perez, Scheduling Coordinator, is a native of Miami, Florida. She has several years of experience assuring customer satisfaction, is passionate about helping others and goes above and beyond to assist in every way possible. Raquel’s responsibilities include caregiver referral & customer service.

 

 

Caitlin Crawford, Administrative Assistant, is a native to Florida. She has years of experience working in customer service and 3 years of experience as an Administrative Assistant. Caitlin’s responsibilities include answering incoming calls, caregiver compliance, back up caregiver referral & other administrative duties.



 

Madeline Quintana, Scheduling Coordinator, is a native of Allentown, PA and relocated to Florida in 2003. She has several years of experience in the customer service field and is passionate on providing exceptional service to clients and caregivers. Madeline’s responsibilities include caregiver referral, care giver registration & customer service.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.