"My mother in law had an accident last October and broke her pelvis. After a one month stay in a skilled nursing facility, we knew she would require assistance with daily bathing, light cooking, and help with her daily rehabilitation exercises. We contacted Visiting Angels in San Ramon and received a prompt, professional response. They sent out a registered nurse to assess her care needs and quickly following our appointment, we were assigned a wonderful care giver! She had many years of experience and jumped right in to help my mother in law get right back on her feet. She helped with daily showers, exercises and light cooking! She was a fabulous cook! Our care giver helped with errands, grocery shopping, and provided a sense of peace and security while my mother in law healed and regained her independence. During our six week time using Visiting Angels, we received weekly check in phone calls to make sure we were happy with our caregiver and anything else they could provide to make her rehabilitation success."
- Cindy S.
"I couldn't be happier with Visiting Angels. My mother and I received transportation service almost at a moment's notice. I needed help at the last minute and they sent a bilingual caregiver to assist us. She was a great driver, and a great advocate for my mom on another visit to the doctor's. Thank you for your help!"
- Maria C.
"A few years ago we started using Visiting Angels for part-time assistance for my elderly mother. We had tried other services, and we were very disappointed with the quality of care received. Visiting Angels was our last resort, and what a pleasure it was to find them. At the time we only needed assistance about 12-hrs per week. The caregivers were very nice and helpful. I mostly dealt with Sophia, who scheduled the caregivers, and checked in with me regularly to see how things were going. The entire staff were very pleasant to work with, and extremely accommodating. We recently moved mom to an assisted living facility, as she now needs full-time care. We were very pleased with the care and service we received from Visiting Angels, and we would happily recommend the service to anyone in need of the service."
- Karen V.
"I recently had surgery and since I live alone I searched for a home care company that could assist me in my recovery. I was hesitant as I had never previously utilized the services of a home care company. I was more than pleasantly surprised when I contacted Visiting Angels in San Ramon. From the time my call was answered I was met with a caring and knowledgeable staff that answered all of my concerns in a courteous, respectful manner. I made an appointment for their registered nurse to assess my needs as well as provide me with suggestions to make my environment safer. She was amazing, very experienced, kind and walked me through the entire process. Her concern for my comfort was incredible.I required twenty-four hour a day service and never once regretted my choice. For me, customer service, along with the healthcare assistance is vital and all of my expectations were far exceeded. Without reservation I highly recommend Visiting Angels."
- Elizabeth B.
"I was so pleased with the caregiver, Maria, who was thoughtful, anticipated my needs, and always on time."
- Carole B.
"Visiting Angels is an outstanding home health care agency. The administrative staff and MY caregiver, hold up to there Visiting “ANGELS” name. Their care goes above and beyond, anyone’s expectations for their individual home health care needs."
- Lauren B.
"Martha was great! We used her twice for 4 hours each when we first brought my mother in law to our house before we could get her into the assisted living community that we had chosen. Kay, my mother in law was very happy with the companionship that she provided while we were out getting business taken care of. I highly recommend Visiting Angels, and Martha was great."
- Shirley A.
"Bringing a stranger into your home can be scary. Bringing a stranger into your home after losing a dear loved one to care for your elderly family member, a new widow, is terrifying. A couple of years ago, we lost my father, the mold of our family. It was our priority to make sure my mother, Jane, remained in the best of care since she no longer had my father around. We found our perfect match in Visiting Angels. Lupe is truly an angel that we believe was sent to our family by my dad. As soon as my mom wakes up in the morning and sees Lupé, she lights up. Lupé listens to all of my mom’s stories about growing up in Hawaii, meeting my dad, her kids and grandkids. She makes all of her favorite lunches. She offers her shoulder to cry on when my mom is feeling down and tells jokes to make her laugh to cheer her back up— she is a true friend to my mom and treats her as if she were her own mother. We are so lucky to have crossed paths with such a genuine person and she will forever be a part of our family."
- Son of Current Client
"Visiting Angels lives up to its name! They are a gift from above when you most need it! My mother was rushed to the ER one night with breathing problems. She spent the next 7 days in the ICU, with everyone hoping she would get better. After seven days of no improvement, my family and I, including my mother, started making "next step" plans. My mother wanted hospice care and, as executor, I wanted to fulfill her wishes. So much information was coming at me at once!! So many decisions had to be made - quickly! It was overwhelming, but I wanted to do the right thing! I called Kelly Miller, of Visiting Angels, and she was able to walk me through my options. She did so quietly and compassionately. She explained things in a way that both helped me to present the information to my mom and helped my mom make the decision she needed to make. My family and I miss my mom everyday, but are so thankful Kelly Miller, and her Visiting Angels team, were there when we needed them. I highly recommend Visiting Angels and I am eternally grateful for their support."
- Kathleen H.
"Visiting Angels is very professional and always available to answer questions. My dad is very satisfied with the level of care he is receiving and so are the rest of the family."
- Lena W.
"My mother has dementia and resides in a Skilled Nursing Facility. Recently her older brother passed away and we held a celebration of his life. We were able to bring her home for this celebration thanks to Maria of Visiting Angels. She was so incredible. She was attentive, professional, caring & so sweet with my mom. Maria barely sat down and always ready to meet my mom's needs. She really is a “Visiting Angel”. If ever I have the need for their services again, I will certainly call on them and Maria."
- Elaine C.
"The staff at Visiting Angels has been warm, welcoming, and understanding as they work with us to keep our parents in their home with support. They provide peace of mind that someone is with our parents when we can't be there."
- Heidi L.
"We have been working with Visiting Angels since April 2021. We selected them after an exhaustive interview process with a number of caregiver organizations in the Greater Bay Area. We chose Visiting Angels because they were quite flexible in assisting us in getting the level of care we desired at this point in my wife's condition. The people in the San Ramon office could not be more knowledgeable, caring, personable, or responsive. They have followed-up a number of times to ensure that the caregiver provided is meeting our needs and to make sure that we are completely satisfied. The caregiver assigned to my wife by Visiting Angels has provided not only excellent care to my wife but they have bonded as friends. I was very concerned about getting the right person to care for my wife and Visiting Angels hit a home run! I waited to post this review to satisfy myself that Visiting Angels would work smoothly with our LTC insurance provider and, since the inception of their service to us, they have worked closely with both the insurance company and with me to make sure that our benefits are provided correctly and promptly. Both my wife and I are very grateful to Visiting Angels for all they've done for and with us and look forward to continuing to allowing them to help us navigate the situation we find ourselves in."
- Jim C.
"This may sound too good to be true but after talking to a few other businesses I called Visiting Angels. From the moment I spoke with the director at the San Ramon office I felt instant relief. I had a knew right off that we were going to have a good experience. They immediately found the most perfect caregiver for my mother. After 11 months she has never once called out and has been nothing but wonderful with my mother. Everyone in the office, no matter who you talk to seems eager to help. I highly recommend Visiting Angels!"
- Lyn F.
"The Visiting Angel that came to take care of my father was wonderful! Very kind and attentive. I would use them again."
- Annelies M.
"Visiting Angels were a huge help with my 90-yr-old mother. I am teaching from home and I am having the Angels come take care of my mother on my busiest days. My mom was very happy with her Angel and I was at peace knowing she was taken care of for a few hours. She did a great job!"
- Lynn R.
"Jill K. Is the best caregiver we could have asked for. She worked with us for 2-1/2 years taking care of my mother who suffers from dementia. She is always patient, kind, and just the most loving and giving person. She never missed a days work in all that time. She is extremely dependable, honest and has such excellent experience, knowledge base and intuition about what will work best for a patient. You won't find a better caregiver anywhere."
- Dawn R.
"My family has personally used and would recommend to anyone in the San Ramon Valley, East Bay, North Bay and Central Valley Region in Calif, to use Visiting Angels. During the early phase of my dad's dementia, my mom had surgery. She was not ready to consider having my dad moved to a full-time care home, so we interviewed several "angels" to help with BOTH of their care. After my mom recovered, she still had my dad's favorite caregiver come to her home, she not only helped care for my dad but could do errands for my mom, walk with my dad outside or do tasks in their home (i.e. light cooking). When my mom needed a break, she could have time outside of their home knowing a safe caregiver/angel was there at a price she could afford. Kelly and Frank Miller (owners) have an incredible staff and years of experience with the needs in-home care requires. Specifically, when we were not sure how to navigate the process, Kelly answered all of my questions and provided the necessary staff to help my family understand how they could assist us when we could not be there. Their ease of administration, staff who could help us with general insurance questions, and ability to find the right in-home caregiver, we felt really good about the support we were able to provide my parents. They come into your home, meet with the person in need of care, and provide you an assessment of needs. You are then you given the opportunity to interview several caregivers. This is critical because you need to see which caregiver your loved one feels safe with and that all agree is a good fit. It takes a village and staying optimistic during challenging times is critical to everyone's well-being."
- Susie K.