Visiting Angels of South Elgin Receives 2019 Best of Home Care® – Leader in Excellence Award

SOUTH ELGIN, IL – Visiting Angels of South Elgin announced today that it received the distinguished Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics. As a Leader in Excellence, Visiting Angels of South Elgin has achieved top ranking in 20 out of 20 categories.  The South Elgin office is now ranked among the top 4-5% of home care providers participating in the Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates Visiting Angel’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Visiting Angel’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, the South Elgin office received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the management team set goals to reach the highest level of excellence possible.  The South Elgin agency has consistently been recognized for Best of Home Care every year since 2012. 

“We are truly blessed with a caring and dedicated team, and the award is amazing, but the real reward is seeing how our clients’ quality of life is positively affected because of what we do,” says Arlene Petersen, owner of the South Elgin office.

 

Home Care Pulse is the industry’s leading firm in performance benchmarking and quality satisfaction management and serves hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, certification, and proof of quality, including the prestigious Best of Home Care® awards. Visit www.homecarepulse.com to learn more about our VANTAGE program, or visit benchmarking.homecarepulse.com to learn about the Private Duty Benchmarking Study, the home care industry’s largest and most comprehensive annual study, featuring benchmarks on finance, sales, marketing, operations, and more.