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Visiting Angels of Southwest Michigan Receives 2020 Best of Home Care® – Employer of Choice Award

Photo of Kelly and Ellen holding award
Employer of Choice Award (left) Kelly (Recruitment and Retention Coordinator) and Ellen (Chief Operating Angel)

 

Visiting Angels of Southwest Michigan has received the distinguished 2020 Best of Home Care—Employer of Choice Award from Home Care Pulse, the leading firm in quality assurance for home care. The Best of Home Care—Employer of Choice award is based on caregiver satisfaction ratings collected via telephone interviews by Home Care Pulse, an independent satisfaction research firm. Agencies that have earned this award are best-in-class for caregiver satisfaction.

The Best of Home Care—Employer of Choice Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider. When you choose an "Employer of Choice," you can have confidence that your caregivers will be happy to serve you.

To qualify for Employer of Choice award, a home care agency must meet the following requirements:

  • Be a Home Care Pulse Certified — Trusted Provider™ for a minimum of 6 consecutive months.
  • Must outperform other home care agencies in their geographic region in areas of caregiver satisfaction
  • Must have 10% of current caregivers interviewed by Home Care Pulse each month.

This accomplishment demonstrates Visiting Angels of Southwest Michigan’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Visiting Angels of Southwest Michigan’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels of Southwest Michigan received high client and caregiver satisfaction ratings in areas such as training, compassion, communication, scheduling, and client/caregiver compatibility. Using feedback from employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels of Southwest Michigan management team set goals to reach the highest level of employee excellence possible.

“Being recognized for what we do well is both rewarding and humbling,” says Denny Stults, co-owner of the agency with Kara Hoorn. “We’re honored and will continue to uphold the level of care we have shown to receive this award. We love what we do and this just assures us we’re doing it well.”

Visiting Angels also has received the Leader in Excellence Award and the Provider of Choice Award from Home Care Pulse.

To find out more about Visiting Angels of Southwest Michigan’s commitment to excellence, visit the FAQ page or call 269-459-6464

About Visiting Angels of Southwest Michigan

Since 2017, owners Denny Stults and Kara Hoorn have been living and working in Southwest Michigan and can help provide in-home assistance quickly. They strive to return calls to 269-459-6464 within 15 minutes or less and work with clients to select a senior home care provider that meets a loved one’s health and well-being needs

About Home Care Pulse

Home Care Pulse is the home care industry's leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Learn more about Home Care Pulse.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.