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Visiting Angels of Southwest Michigan Receives 2020 Best of Home Care® – Leader in Excellence Award

From left, Denny Stults (owner), Ellen Kluck (Chief Operating Angel), and Kara Hoorn (owner) with the Leader in Excellence Award. It is the highest recognition awarded by Home Care Pulse and is given only to home care businesses that consistently rank the very highest in quality metrics.

 

Visiting Angels of Southwest Michigan has received the distinguished 2020 Best of Home Care—Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Visiting Angels of Southwest Michigan is now ranked among the top 15 percent of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.

“It’s thrilling to see the efforts that Visiting Angels of Southwest Michigan is making to provide outstanding care and employment,” says Erik Madsen, CEO of Home Care Pulse. “Visiting Angels of Southwest Michigan has worked extremely hard to qualify to provide high-quality care and this award allows them to provide proof of quality to potential new clients and caregivers.”  

This accomplishment demonstrates Visiting Angels of Southwest Michigan’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10 percent of Visiting Angels of Southwest Michigan’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels of Southwest Michigan received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels of Southwest Michigan management team set goals to reach the highest level of excellence possible.

“Being recognized for what we do well is both rewarding and humbling,” says Denny Stults, co-owner of the agency with Kara Hoorn. “We’re honored and will continue to uphold the level of care we have shown to receive this award. We love what we do and this just assures us we’re doing it well.”

The Best of Home Care—Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

Visiting Angels also has received the Employer of Choice and the Provider of Choice Award from Home Care Pulse.

To find out more about Visiting Angels of Southwest Michigan’s commitment to excellence, visit the FAQ page or call 269-459-6464.

About Visiting Angels of Southwest Michigan

Since 2017, owners Denny Stults and Kara Hoorn have been living and working in Southwest Michigan and can help provide in-home assistance quickly. They strive to return calls to 269-459-6464 within 15 minutes or less and work with clients to select a senior home care provider that meets a loved one’s health and well-being needs

About Home Care Pulse

Home Care Pulse is the home care industry's leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Learn more about Home Care Pulse.
Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.