Senior Care FAQ Edgewater MD

Below we have provided answers to some of the more common questions we receive from our clients. If you find what you are looking for or need additional information, please feel free to contact us directly at 410-956-7771 or email  bwarrington@visitingangels.com.    Find Our Office

Q. Do you provide CNA's?

A. Many of our caregivers are CNAs, (Certified Nursing Assistants) and GNAs (Geriatric Nursing Assistants). All of our caregivers have a current CPR Certification and annual PPD, and must pass an exhaustive hiring process, including personal interviews, reference checking and background checks. We ensure that any caregiver who works with us is professional and compassionate, and that they have the qualities that make him or her truly an "Angel".

Q. What is your minimum level of service?

A. Our hourly minimum is 4 hours per day, and while we believe that 12 hours per week is best for relationship-forming, we will work with you to determine the best schedule for your loved one.

Q. I only need someone to come by to assist me with bathing for about 2 hours. Do you provide that type of service?

A. Yes. We offer short-service visits called "Angel Calls" that are less than 2 hours. We are happy to discuss this service with you when you call us.

Q. Can we interview the caregiver before you put them on the job with us?

A. Absolutely! After our initial consultation and we know what it is you are looking for, we will bring over a prospective caregiver for you to meet. This introduction gives you the opportunity to interview the candidate and see if you have a good feeling about him/her.

Q. How much do your services cost?

A. Services are determined by the individualized need for each client and their family. To establish an individualized schedule and care plan, Visiting Angels offers a free consultation that allows us to evaluate you and/or your family’s need, allows you to ask questions, and allows Visiting Angels to ensure the services are as affordable as possible.

Q. Does insurance pay for your services?

A. Private insurance programs, such as Blue Cross Blue Shield or government insurance programs such as Medicare and Medicaid do not currently pay for non-medical homecare services. While these insurance options are not available, most Long Term Care Insurance policies do pay for services such as those provided by Visiting Angels. In addition, Aid and Attendance Benefits may also be payable from the Veteran’s Administration for eligible Veterans or their surviving spouse.

Q. How long will it take to establish services?

A. In most cases, Visiting Angels can conduct assessments the same day or the day following an inquiry. After the initial consultation the Director will have enough information to establish a schedule and assign an appropriate caregiver. This allows a Visiting Angels caregiver to begin services 1-2 days after receiving the initial request. In emergency situations this time period can be expedited.

Q. What happens if I don’t like my caregiver?

A. Visiting Angels makes every effort to ensure we match you with a compatible caregiver, taking into account not only skill level requirements for you or your family’s situation, but also personality attributes identified as important to providing effective care. In the event this match is less than perfect, Visiting Angels will make every effort to resolve minor issues and will go so far as to replace the caregiver if deemed necessary.

Q. What hours can the caregiver work?

A. Visiting Angels has caregivers that are available 24 hours a day 7 days week. During your initial consultation, we will evaluate your specific situation and provide recommendations on how to most effectively meet those needs, ensuring your loved one is in good hands and is receiving optimum professional care.

Q. How do I contact Visiting Angels after hours?

A. Visiting Angels provides around the clock access to its office staff. If for any reason you have a need that must be addressed immediately, even after hours, you may call the office at any time. You will be prompted to leave a message in the voice mailbox, and will receive a call back by one of our office staff, guaranteed. Please keep in mind that this is not an answering service - you are getting direct access to staff members who are familiar with your case. We are committed to serving your needs in a way that is most convenient for you.

Q. Are your caregivers employees of Visiting Angels or independent contractors?

A. All Visiting Angels caregivers are bonded and insured employees of Visiting Angels. This means that Visiting Angels is responsible for such things payroll taxes, and Workers Compensation Insurance.

Q. How are the caregivers screened for employment?

A. All Visiting Angels caregivers have gone through a multi-interview process which includes; exhaustive reference checking, a background check consisting of a Social Security number trace, a 7-year county criminal search (multiple counties if applicable), a 7-year federal district criminal search, national crime database search (national sex offenders registry search & wants/warrants search), a driving record clearance and tuberculosis screening. Bonnie also ensures that she would trust a particular caregiver with her own parents, in their home as the final step in the hiring process.

Q. Is Visiting Angels of South County licensed?

A. Yes. Visiting Angels of South County is licensed by the Maryland Department of Mental Health and Hygiene as a Residential Service Agency.

 

Q. Does Visiting Angels provide live-in Services?

A. Yes. Visiting Angels provides services ranging from less than 2 hours a day to 24-hour a day live-in services.

Q. How often do I get billed for services?

A. We bill our clients weekly, typically on Mondays. We accept payment in the form of checks, or you can charge the bill to the following credit cards: VISA, Master Card, Discover or American Express.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.