Meet the Owners & Office Staff

The Team Behind Visiting Angels of Crystal Lake


Hugh and Sherry McgowanHugh and Sherry McGowanOwner/Directors Hugh and Sherry serve Crystal Lake, McHenry, Woodstock, Cary, Barrington, Algonquin, Palatine, Lake Zurich and surrounding Areas; they have enjoyed over 35 years of marriage, and careers focused on service. The journey that led to Visiting Angels started when Sherry’s father had heart surgery along with multiple complications. Sherry and her siblings took on their father’s hospital and rehab visits and the care for their mother who had with dementia, requiring around the clock supervision. The McGowan’s brought Sherry’s mom into their home, when Sherry’s father, husband of 53 years and her devoted caregiver passed away. During this time, they learned quickly about the challenges in navigating the balance between the needs of aging parents along with their own busy family of 5 growing sons.

When circumstances change one’s state of independence, Hugh and Sherry know the delicate and complicated role that the extended family takes on for loved ones. They have great empathy and passion for those who are also on this journey. They are committed to providing a “team of angels” to assist those who have a desire to keep their loved ones safe, secure and cared for in their own home environment, where they are most comfortable. They consider it a privilege to serve this way in the local community. 

Robert ShallenbergRobert Shallenberg – Owner/Director of Visiting Angels of Crystal Lake. Robert has been overseeing the needs of and caring for his 95 year old mother since his father passed away in 2002.  Robert brings this first-hand caregiving experience to the core values of Visiting Angels.  With both a heart and his experience in owning and administrating other business enterprises for the past 35 years, Robert’s business leadership and integrity add tremendous strength to the organization.

Christa

Christa - Director of Operations & Human Resources - Christa lives in McHenry County with her husband. She has been on staff with Visiting Angels since 2011. Christa enjoys meeting and supporting all the families that Visiting Angels serves. ‘What I love most about what we do as an agency is providing a caregiving team that lives and serves within the clients own community and county.” Christa will be more than happy to assist you with any updates or concerns regarding care for your loved ones. Her attention to detail and heart of compassion give our clients an important sense of assurance. This consistent and dependable care is what we are proud of at our agency. When not working, Christa enjoys spending time with her family, cooking and camping.

Sharon - Business Manager - Sharon is a long-time resident of Crystal Lake and has been a part of our Visiting Angels family since 2013. "I am so proud of my Visiting Angels family because they seek to do everything with excellence and integrity. We are better together." Sharon will take care of any questions or concerns about your account, and makes sure our caregivers are accurately paid, which they seem to like :). Among other things, Sharon spends her free time hanging with her four sons and husband, singing when no one's around, and relishing girlfriend time around a steaming cup of French Roast.

 Carrie - Staffing Coordinator - Carrie has been a part of our Visiting Angels family since 2016. She has a background in Caregiving, Scheduling, and is now helping to hire and train our new Angels. “I feel my caregiving and scheduling background has given me a unique ability to connect with our current Angels, and it helps me recognize great qualities in new applicants!” Carrie loves searching out and finding great caregivers to bring on to care for our wonderful Care Recipients! She also excels at creating and keeping strong relationships with our current Angels to ensure their happiness and success. Her favorite thing to do is to spend time with her 2 children, her fiancé and their fur baby Hossa.

Jenn - Scheduling Coordinator - Jenn’s days are busy matching clients and caregivers and making sure each visit requested of our agency is filled.  She takes pride in the quality of care we provide our families. “When your co-workers are Angels and each workday is filled with endless opportunities to make our community smile, then you know you are in the right place, doing the right thing.”  When Jenn is not busy working as a matchmaker, you can find her with a paint brush creating beautiful masterpieces.

Shannon – Client Coordinator - Shannon brings a strong background in Homecare. She has enjoyed her past roles in scheduling and as a caregiver both professionally and personally. "Caring for my mom since I was a teenager gave me a deep understanding of our clients and their families' needs. I know firsthand, how beneficial it is to have a reliable caregiver to offer both the physical and emotional support needed”. Shannon truly enjoys meeting our clients on an assessment, getting their care plan successfully set up with our angel team and keeping connected with their ongoing care needs. She also enjoys working alongside prospective clients and referrals learning how Visiting Angels can best assist them. Her favorite thing to do is spend time outdoors or camping with her family.

 

America’s Choice In Home Care

When you need care for a loved one, you want the agency you choose to be deep in home care experience. Visiting Angels home care agencies have served tens of thousands of client families from Visiting Angels locations across the United States (each office independently owned).

In hundreds of newspaper articles nationwide, magazines, the internet, radio and on network television, Visiting Angels commitment to its clients has been recognized. We’ve become “America’s Choice In Home Care”.

Visiting Angels in Crystal Lake, IL provides homecare for loved ones 18 years or older, senior care and assistance with the activities of daily living in Algonquin, Barrington, Cary, Crystal Lake, Lake Zurich, McHenry, Palatine and Woodstock surrounding areas.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.