About Visiting Angels NH
VISITING ANGELS Nashua, NH TEAM
Louise Murphy has owned and operated Visiting Angels of Southern NH since early 2009. After more than 20 years in the banking industry (first as a Commercial Real Estate and Development Lender and then as an Investment Banker), Louise has always had a strong focus on providing superior customer service and crafting individual solutions for individual people.
In 2007, Louise’s father (Charlie) was diagnosed with Alzheimer’s Disease. After the diagnosis, she spent time learning about the disease (and is still learning) and realized the level of care and caring that it takes to be a good caregiver to someone with this disease. Sadly, Charlie lost his battle with Alzheimer’s Disease in 2013, but Louise continues her passion for helping family members of others with the disease. Many of our clients have Alzheimer’s Disease (or some form of dementia). Louise enjoys working with families to help craft the solutions that work for them. Every client is different. Every caregiver is different. Meeting the clients and finding the “perfect” caregiver for each individual client mark the highlight of being the Director of Visiting Angels of Southern NH for Louise.
Louise Murphy is active with the Alzheimer’s Association, having participated in the Walk to End Alzheimer’s since 2009. You can find us at the Central NH Walk; our team name is Charlie’s Angels. Join us—we’d love to have you!
Ms. Murphy holds a Masters of Business Administration Degree, cum laude, from Babson College and a Bachelor of Arts Degree in Mathematics from Smith College. She also holds the Certified Senior Advisor (CSA) designation and a Certificate in Care Management from the Center for Aging and Disability Education and Research at Boston University School of Social Work. In 2020, Louise, along with a partner, acquired a second Visiting Angels location, serving the Greater Boston and Cambridge Massachusetts communities.
Our Office Team:
Catherine Dion, SHRM - CP, Human Resources Director, joined Visiting Angels in 2011 after witnessing firsthand the amazing care offered by Visiting Angels Caregivers during her sister’s battle with Scleroderma. She began as a Scheduling Coordinator and learned the unique needs of our clients and caregivers. Katie’s background includes seven years in order administration, and she fully utilizes her background in her daily functions. She is charged with ensuring compliance with our licensing requirements for all new hires as well as long term employees. Her keen understanding of what it takes to be an amazing caregiver makes her uniquely qualified to hire only outstanding caregivers! At Visiting Angels Nashua, NH, Katie is responsible for all aspects of the hiring and retention.
Ms. Dion has studied at the University of Massachusetts-Boston. In 2019, Katie earned the Society of Human Resource Management - Certified Professional (SHRM-CP) designation.
Erica Ferro, Business Development Director, joined Visiting Angels in 2021 after a lengthy career in corporate hotel sales and marketing as well as nurse recruiting. Erica’s family is impacted by Alzheimer’s Disease, and she is passionate about helping other families in their daily struggles. Her personal experience makes her keenly aware of how important it is to match the right caregiver with the right client. At Visiting Angels, Erica is responsible for meeting with prospective clients, coordinating care plans and matching caregivers with clients—all to ensure the needs of every single client are being met. Additionally, Erica is responsible for developing relationships with Case Managers, Discharge Planners, Resident Coordinators and other referral sources throughout our community. Ms. Ferro holds and Associate’s Degree in Business and is currently pursuing a Bachelor’s Degree in Healthcare Management.
Kimberly Roberge, LPN, Client Care Manager, joined Visiting Angels in 2019 after 20 years working as a Licensed Practical Nurse at doctors' offices, a dialysis unit, and women's health center. Additionally, she was a Nurse Supervisor at an assisted living facility / memory care unit in the Southern NH area. Prior to earning her LPN, Kim worked as an Emergency Medical Technician. At Visiting Angels, Kim is responsible for ensuring client concerns are addressed and needs are met. Kim is also responsible for caregiver supervision and ongoing training. Ms. Roberge also serves as the Safety Officer for Visiting Angels, ensuring the safety and well-being of all caregivers and clients.
Ashley Serra, LNA, Caregiver Success Manager, joined Visiting Angels in 2019 as a Care Coordinator. In 2021, she was promoted to her current position in which she is responsible for ensuring that each caregiver is well-trained, competent, and well-suited for the particular needs of each client he/she serves. Ashley is responsible for ensuring client schedules are complete and assists in the hiring of new caregivers. Ashley is also responsible for training and mentoring new caregivers and ensuring their long-term success with Visiting Angels. Ashley has 15 years of experience in home care and hospice care as a Certified Nursing Assistant. She been an active Licensed Nursing Assistant since 2014.
Jennifer Falcone, LNA, Client Care Coordinator, joined Visiting Angels in 2021. As the Care Coordinator, she is responsible for ensuring client schedules are complete and that all callers or visitors to the office have a positive experience. Jennifer has over years of experience in direct care as well as care management and facility scheduling. Jennifer has been a Certified Nursing Assistant (CNA) since 1999.
Michael Murphy, Billing & Payroll Coordinator and Social Media Manager, joined Visiting Angels in 2014 as a part-time Office Assistant. He currently is responsible for all client invoicing and all payroll functions. Mike is also responsible for all social media accounts.
Norah Sutton, Recruitment Coordinator, joined Visiting Angels in 2016 as a caregiver, having previously served as Director of Volunteer Services for The Hunt Community in Nashua for over 15 years. After “retiring” in 2017, Norah decided to come out of retirement in 2018. As our Recruitment Coordinator, she is responsible for fostering relationships with local LNA schools and nursing programs as well as developing other avenues for recruiting high-quality caregivers.
Treasa Zink, On-Call Coordinator, joined Visiting Angels in 2018. Treasa is responsible for resolving issues, including urgent client and caregiver concerns, that occur during non-business hours. Additionally, she produces our Monthly Caregiver Newsletter. Ms. Zink hold a Bachelor of Science Degree in Early Childhood Education from Eastern Nazarene College.
Visiting Angels of Southern NH is an active member of the Greater Nashua Chamber of Commerce.
Serving Nashua, Merrimack, Hudson, NH and the Surrounding Communities
Visiting Angels NASHUA, NEW HAMPSHIRE39 Simon St #4
Nashua, NH 03060