Visiting Angels Home Care Reviews & Testimonials
The reviews and testimonials about Visiting Angels are an important way for us to receive feedback so we can be assured our caregivers are providing the best possible home care and take action where needed. We'd like to thank those who so readily share their home care reviews and share some of them with the public. Here is just a small sample of some of the reviews we've gotten for Visiting Angels.
4.9/5
4.9 /5
252 Reviews

As a caregiver for Visiting Angels I would not work for any other company or bosses ! they are amazing people as are the other coworkers! they really care about their workers and their clients! And I would recommend them to anyone!

I always had a desire to help people. But, I never dreamed I would do a job that would allow me to do more than help! And truly enjoy it! Working with Visiting Angels staff and clients has allowed me to grow both as a person and a caregiver! The clients not only welcomed me into their homes but into their lives. I may have started out a caregiver, but now I am family! If you enjoy meeting new people and have a desire to care for them, please become a Visiting Angel! It will be the best decision you ever made!

Erica, was very helpful, professional and accommodating of our schedule!
Visiting Angels replied on May 31, 2023:
Hi Terry, Erica will be thrilled to hear of this positive review of her service! Thanks for taking the time to write this review!

Debbie Stitt has helped with my uncle and my cousin. She's the best, so caring and loving.
Visiting Angels replied on May 24, 2023:
Hi Dana, we're so glad that Debbie's caregiving was caring and loving and ultimately that she helped your uncle and cousin! Thank you for the generous review.

Lovely experience. Great customer service.
Visiting Angels replied on May 24, 2023:
Hi Danette Grace,
Thank you for the kind review of your experience with our customer service!
Best of luck going forward!
Thank you for the kind review of your experience with our customer service!
Best of luck going forward!

They are the most supportive agency I’ve ever worked with. We had great communication and the best reliability of all the agencies I’ve experienced. I highly recommend them. The staff is understanding and compassionate. Also, very responsive.
Visiting Angels replied on May 24, 2023:
Hi Jennifer, wow thank you that is high praise! We strive to be the most responsive in the home care space as well as the most reliable so we are thrilled to receive this review from you! We wish you and your family the best going forward!

The 'Angels' are typically dedicated to their work. Some are too young to understand how elderly people think and that they need consistent help but the more 'life-experienced' helpers were generally wonderful...IF they showed up! The largest irritating factor was that the Visiting Angel office did not call to inform when there would not be a visit on a given day. My parents would sit and wait and wonder if they are just 'running late'. It should not be the client's responsibility to call the office every time noone showed up. Dad was elderly and infirm and needed his shower on days planned. He planned his morning around the visit and would be left sitting and waiting. This is unacceptable!
Visiting Angels replied on May 16, 2023:
Hi HarLynne, you're right that is completely unacceptable and we're terribly sorry for the issues experienced. Please call our corporate line, 800-365-4189, so we can figure out which location this may have occurred at and address the shortcomings in the appropriate manner. Thank you for making us aware.

I asked for information in the evening and was contacted the next morning. Thank you for spending time and listening to my concerns.
Visiting Angels replied on May 5, 2023:
Hi Ilse, we're happy to hear that and we hope everything goes well for you moving forward! Thanks for taking the time to leave us a review!

Working for this company has been a joy this far. I've had the opportunity to bond with and enjoy my clients company, while being able to make differences within peoples lives.
Visiting Angels replied on May 5, 2023:
Hi Mahogany, thank you so much for the kind review and thank you for your service to the home care industry. The elderly would not be able to receive the in-home care they need without great caregivers. Thanks again!

I contacted Visiting Angels in Castle Shannon, PA on very short notice for transport and a required adult escort to a medical procedure because my planned arrangement had 'fallen through'. The Castle Shannon office was very responsive on short notice and my appointment/procedure went off without a hitch. As a single adult senior I will definitely pursue their many services in the future ... I had a very positive experience.
Visiting Angels replied on May 2, 2023:
Hi H, We're so glad you were able to get that ride last minute. Sorry to hear that your initial arrangement fell through, but hopefully the recovery from the procedure is going well.
We will pass along your kind review to the Pittsburgh, PA location as they will be thrilled to hear it! We hope that there is no need for our senior home care services moving forward for you H, but we will be here for you just in case. Best of luck moving forward!
We will pass along your kind review to the Pittsburgh, PA location as they will be thrilled to hear it! We hope that there is no need for our senior home care services moving forward for you H, but we will be here for you just in case. Best of luck moving forward!
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*Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.