Meet the Team at Visiting Angels - Orlando

Meet our friendly staff from our Visiting Angels Orlando / Winter Park office location, your trusted Orlando home care agency.

Peg Pickett - Owner/CEO

In 2006, following the passing of her mother, Peg was inspired to make a difference in the lives of others by opening her first Visiting Angels franchise serving Orlando, Winter Park, and Maitland, Florida. Fueled by compassion and a strong work ethic, Peg quickly grew Visiting Angels - Orlando into one of the top-performing franchises nationwide.

In 2014, she expanded her mission of care and excellence by opening a second franchise in Lady Lake, Florida, which also rose to become one of the top 25 franchises in the network.

Peg is passionate about leadership and entrepreneurship, having spoken at numerous venues on the momentum, dedication, and heart it takes to build a thriving business. She was honored as a runner-up for Businesswoman of the Year in 2010 and is actively involved in community and professional organizations, including Rotary International, the Chamber of Commerce, and various Boards of Directors, such as the Alzheimer’s Family Organization.

A strong advocate for giving back, Peg supports multiple charitable causes. One initiative close to her heart is Pillows and Blankets for Our Kids, a community-led campaign that in just three weeks collected over 500 blankets, 300 pillows, and 200 pillowcases for children in need—thanks to the generosity of local businesses and residents.

At the core of Peg’s values is her unwavering belief in treating everyone as we would want to be treated. She and her team are committed to caring for seniors with the same love and respect they would show their own parents.

Proudly family-owned and operated, Peg’s Visiting Angels franchises continue to provide exceptional in-home care, guided by compassion, integrity, and community spirit.

Susan T. - Director of Operations – October 2015

Susan Tibbals brings over 30 years of experience in the Senior Living industry, with a deep passion for serving older adults and their families. Her career began in Independent and Assisted Living communities, where she developed a strong foundation in senior care. She later found her calling in specialized Dementia Care, working in a dedicated Memory Care community and gaining valuable insight into the unique needs of individuals living with cognitive impairment. Susan is also a Certified Dementia Practitioner.

In 2015, Susan joined Visiting Angels, where she now plays a vital role in overseeing day-to-day operations. Her extensive background and compassionate approach make her an invaluable resource for families navigating the often-overwhelming world of senior care and services.

Susan is known for her calm guidance, attention to detail, and genuine love for helping others. She finds true fulfillment in making a difference in the lives of both clients and caregivers.

Outside of work, Susan is a proud grandmother. She welcomed her first grandchild in 2023 and a granddaughter in 2025, and she treasures her trips to Texas to spend time with them.

Rosa J. - Lead Client Care Coordinator– October 2016

Rosa Johnson began her journey with Visiting Angels in 2010 as a Companion Caregiver, quickly demonstrating a natural gift for caregiving. Soon after, she became a certified Home Health Aide (HHA) and continued to provide compassionate, hands-on care to clients across the community.

In 2016, Rosa transitioned into an office role as a Client Care Coordinator, bringing her field experience and empathy into client relations. Today, she serves as our Lead Client Care Coordinator, overseeing scheduling, caregiver monitoring, coaching, training, and development. She plays a key role in ensuring the seamless delivery of care and maintaining the highest standards of service.

Rosa is deeply committed to her work and takes pride in offering exceptional customer service with compassion and integrity. Her goal is to make a positive and lasting impact in the lives of clients, their families, and the caregiving team she helps support and lead.

Originally from the northeast, Rosa and her husband moved to Orlando, Florida in 1994, drawn by the warm weather and welcoming community. Together, they raised four children, who are now thriving adults. In her free time, Rosa enjoys relaxing with her husband and spending time at the beach, one of her favorite getaways.

Shannon M. - Director of Client Services – September 2019

Shannon Manning was born and raised in Orlando, Florida, and is the youngest of six children. A proud graduate of Winter Park High School, Shannon went on to earn her degree in Therapeutic Recreation from the University of Florida. She is also a Certified Dementia Practitioner, with over 30 years of experience dedicated to improving the lives of seniors and their families.

Throughout her career, Shannon has worked as an Activity Director in nursing homes, assisted living, and memory care facilities—bringing energy, compassion, and purpose to the lives of countless residents. Her passion for senior care deepened further when her own mother was diagnosed with dementia. Shannon took an active role in her care, gaining firsthand insight into the emotional and practical challenges families face when supporting a loved one with cognitive decline.

This personal experience inspired her to join the team at Visiting Angels, where she now helps guide families through the often-complex journey of senior care. Shannon is committed to offering compassionate support, practical solutions, and a deep understanding of what families truly need.

In her free time, Shannon enjoys relaxing with her husband, spending quality time with her daughter, and doting on her two beloved dogs, Winston and Louie.

Veronica R. - Client Care Coordinator – August 2021

Veronica has been a valued member of the Visiting Angels team for just over four years. After spending 20 years in the beauty industry in her home state of Maine, Veronica made the courageous decision to start a new chapter—not just professionally, but personally.

Her inspiration for the change came from a special client who touched her heart deeply. This client, who was living with dementia, visited Veronica’s salon weekly with her son to have her favorite shade of pink applied. The joy and connection that simple act brought stayed with Veronica long after the client’s passing in early 2021. It became a turning point.

Feeling called to do more, Veronica packed up her life and made the move to Florida with her two children. Shortly after arriving, she discovered an opening with Visiting Angels and decided to take a leap. Drawing on her background in managing salons and spas, she brought with her a strong foundation in customer service and office management, which translated beautifully into the senior care field.

Though she occasionally misses the beauty industry, Veronica is confident that joining Visiting Angels was one of the best decisions she’s ever made. She’s found new purpose in helping families and supporting caregivers, and she truly considers this work a calling.

Now settled in Orlando, Florida, Veronica enjoys life with her two wonderful kids, Olivia and Liam, and their beloved pup, Cody—affectionately known as “The Doctor.”