Visiting Angels Amarillo, TX Blog

Questions to Ask When Interviewing a Senior Care Agency in Amarillo

Provider of senior care in Amarillo with elderly patient

If your senior parent or loved one is struggling with everyday tasks, but prefers to live at home, senior care is a great option. But choosing the right agency can be daunting for many families in the Amarillo area. After all, the agency you choose will be working closely with your family and the caregivers they have on staff will be helping your loved one in their home.

Selecting Senior Care in Amarillo: 5 Questions to Ask

While your loved one’s needs may dictate how much time you have to screen and interview senior care agencies in Amarillo, many families find it helpful to start with a list of questions to ask each agency. This ensures that key questions aren't missed when multiple family members are conducting interviews and makes comparing agencies easier.   

At Visiting Angels® Amarillo, we suggest starting the interview process with these five questions:

  1. Is your agency bonded, insured, and licensed if required? For example, our senior care agency, Visiting Angels Amarillo, is bonded and insured and carries all licensing required by the state of Texas.  

  2. What are your hiring requirements for caregivers? Look for an agency that requires caregivers to have previous experience in the senior care field and pass thorough background checks. At Visiting Angels Amarillo, we go beyond those requirements, seeking out candidates that have the personal qualities we feel are essential to high-quality care, including compassion and kind dispositions, positive attitudes, loyalty, and reliability. 

  3. When are your caregivers available? A good agency will work around your loved one’s schedule. For example, at Visiting Angels Amarillo, our caregivers are available 365 days a year on a full-time, part-time or occasional basis, including overnight, weekends, and holidays.

  4. What services does your agency provide? Even if you’re only looking for weekly check-ins or help with household chores, it’s good to know their full range of services. Choosing a home care agency that offers a full range of non-medical care, such as Visiting Angels Amarillo, can save you time down the road if your loved one begins to need additional care.

  5. What is your policy for communicating with a client and their family members? An open line of communication is important, especially for families that live a long distance. Ask how they keep families informed of their loved one’s care and when you can contact them.

If you think your loved one would benefit from senior care, call on Visiting Angels Amarillo. Locally owned and operated, we are dedicated to helping seniors in our community live longer, healthier, and more active lives. We offer flexible care schedules, customized care plans, and one-of-a-kind caregivers go above and beyond to provide a superior standard of care.

Call Visiting Angels Amarillo today at (806) 344-8264 to schedule a free consultation and learn more about our senior care services available in Amarillo and throughout the Texas Panhandle.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.