Leader in Excellence


According to Home Care Pulse, the home care industry’s leading quality satisfaction firm, Visiting Angels of Rockford is ranked, for 2019, among the top 5% of the 1600 home care agencies they survey for client and caregiver satisfaction. For this outstanding achievement, we have been awarded their prestigious Leader in Excellence Award for 2019. Visiting Angels of Rockford also received this prestigious award in 2016 and 2017. Visiting Angels of Rockford is among a small handful of home care providers across the country that have proven their ability to provide the highest quality care to clients and an exceptional working experience for employees.
Home care agencies contract with Home Care Pulse to gather feedback from their clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent third-party company, it is able to collect honest and unbiased feedback.

“We want to congratulate Visiting Angels of Rockford on receiving the Leader in Excellence Award,” says Aaron Marcum, CEO and founder of Home Care Pulse. “Since these awards are based on real, unfiltered feedback from clients and caregivers, Visiting Angels of Rockford has proven their dedication to providing a great work environment and solid training to employees, while maintaining their focus on client satisfaction. We are pleased to recognize their dedication to quality, professionalism, and expertise in home care.”

“We are exceptionally gratified by these outstanding results. For the past four years, we have been using Home Care Pulse’s monthly client/caregiver client satisfaction scores as a strategic management tool to help us improve our agency performance. Each year we have seen our scores improve and we are extremely pleased that our focused dedication at improving both caregiver and client satisfaction has been nationally recognized,” says Mark Harling, Agency Director of Visiting Angels of Rockford.

About Home Care Pulse
Home Care Pulse is the home care industry’s leading firm in performance benchmarking and quality satisfaction management, serving hundreds of home care businesses across North America. Home Care Pulse is the industry’s top resource for education, business development, agency certification, and proof of quality, including the prestigious Best of Home Care® Awards
Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.