Visiting Angels Reviews for Newton, MA

Visiting Angels is reliable, go out of their way to send good caregivers, and they back up their services.       Lorraine Z., Newbridge on the Charles, Dedham, MA

 

Visiting Angels is very caring, thorough, easy to get a hold of, and easy to work with.                              Linda H., Brookline, MA

 

Visiting Angels has sent out a lot of different caregivers, and they have all been competent and good at their job. They have  been very conscientious, and much better than what we expected.                       Charles K., Norwood, MA

 

Visiting Angels cares, and they are hardworking, flexible, great at communication, and good at sourcing great caregivers.                  Patricia B., Newton, MA

 

What impresses me the most about the caregivers from Visiting Angels is that they have an understanding about the client and their needs. They are cooperative whenever I change or suggest different things. Visiting Angels is always sure to make the family of the client happy, as well as the client themselves. I am confident in Visiting Angels' office staff because of their dependability and are responsive whenever I need something changed. I appreciate that the company knows how to deal with the elderly and tell them things at the appropriate time in order for them to adjust to the change.
     --- Barbara, daughter of client in Needham, MA


The caregiver has been here for almost a year and a half. She knows what to do in a lot of situations that may come up for my mother. The caregiver is very sympathetic to my mother's problems. She tries to be very patient with her. My mother has some issues with her age and memory loss. She is getting excellent care from Visiting Angels, though, and I am able to go to work every day and know that my mother is being well taken care of. I am confident that Visiting Angels is doing the right thing for her. Visiting Angels has great caregivers overall, and the office staff is very professional. They are more than willing to do anything extra for us if we ask for it.
     --- Robert, son of Client in Newton, MA


The office staff is great and they call to check on me from time to time. The caregiver and I are a match made in heaven. She just seems to know exactly what I need without even asking me. I haven't had any problems because Visiting Angels is so efficient. The impact that Visiting Angels has had on my quality of life is tremendous. Visiting Angels does exactly what I wanted. There are things that they do that I didn't even know I wanted! I am really very pleased.
     --- Helen, client in Norwood, MA


The caregiver is pleasant to have around and takes good care of my husband. She surprised me yesterday and cleaned my fridge because she had time to do extra things. That was nice. She does laundry too. The caregiver has never been late. The caregiver thinks of everything that needs to be done. She's aware of the medications my husband is taking. She watches the side effects and his hydration. I feel very comfortable because I know she's taking good care of my husband. He wouldn't be able to get as well as he is now if he didn't have his caregiver. The caregiver can sense if my husband is having a bad day and won't force him to do anything. She'll encourage him to do things though. The caregiver fits right into our family. She knows when to be there and when not. For example, when we have company, she stays out of the picture. She eats with us and we enjoy her company.
     --- Pat, wife of client in West Roxbury, MA


The caregivers are courteous to me and they do things like bringing me a birthday card on my birthday. They show they care about me by asking me about my family. They get to know my children and they are interested and sincere. The caregivers will notice something like a bruise on my body and they will keep an eye on it. They tell me exactly what to do for my care and they know what they need to do for me. They do their job well. Visiting Angels's services are reliable, clean and helpful. They know what they are doing. Without Visiting Angels, I don't know how I could get along.
     --- Helen, client in Newton, MA


I can see the caregivers' compassion in the way they talk to her and take care of her. They hold her hand, too. The caregivers aren't registered nurses, but they know what they're doing.
     --- Kilby, niece of client in Newton, MA


I appreciate the professionalism and the level of care from the caregivers. The caregiver is very caring and she pays attention to detail. She provides me with feedback about how my mother is doing as well. Visiting Angels is a very responsive and caring as a company. They will take good care of your loved ones. Visiting Angels has allowed me and my siblings to not have to worry about how my mother is doing.
     --- Beth, daughter of client in Needham, MA


I recommended Visiting Angels to others all of the time. They are consistently responsible and are very thoughtful in who would be a good match with the clients, which helps the care plan to be successful. The way that they oversee everybody is very good as well.
     --- Emily Z., Geriatric Care Manager in Newton


I would recommend Visiting Angels because of our history with the agency over the past ten years. I appreciate the consistency and timely response.
     --- Bill in Cambridge


The caregiver is like family. She really cares about my mother and it shows. Whenever my mother’s regular caregiver is not able to make it, they find a replacement right away.
     --- Judy in Wellesley


If I needed a schedule change or if something arose, everything was coordinated and worked out extremely well. I can't recall any incident that occurred that was a problem. Everything worked out very well. Visiting Angels' efforts towards my mother were terrific.
     --- Ron in Norwood


I would recommend Visiting Angels because they are complete professionals. Everything that you need is done above and beyond. It is an absolutely fabulous service. I have been so thrilled with them, and I could not have expected anything better. I have have been so thrilled with Visiting Angels. It has been such a unbelievable blessing. I can't even describe how amazing it has been. These Visiting Angels are some of the nicest people I have ever met.
     --- Robert, Quincy, MA


Visiting Angels is so flexible when someone's needs are a little bit unusual. Our service has been just wonderful with Visiting Angels.
     --- Sarah, Brookline, MA


I would mention to someone who needed the services that Visiting Angels is very good. I'm very pleased with them. When they take care of their patients, they put their heart and soul into it. They really do care.
     --- Katherine, Hyde Park, MA


Their services have been excellent. I love Visiting Angels and I never could have done it without them.
     --- Barbara, Chestnut Hill, MA


My mother was sick when one caregiver was supposed to come for three hours. That caregiver ended up staying around the clock for the next three weeks instead of the three hours!
     --- Edith, Waban, MA


Sheila goes out of her way to make my mother comfortable when she is anxious. My mother came here because she was having a lot of back pain, but then she had anxiety and depression that started after that. Sheila is always compassionate and helps my mom know things will be okay.
     --- Robert, Newton, MA


Visiting Angels is an agency that provides helpful and sensitive care. They are very committed to setting up a plan for each individual. Visiting Angels is an agency that provides helpful and sensitive care. They are very committed to setting up a plan for each individual. 
     --- Rhoda and Paul, Westford, MA


One of the caregivers told me that [my client] was upset because she hadn't seen her sister in a while. The caregiver offered to drive her to see her sister! The aides don't simply do the bare minimum! 
     --- Emily Z., Geriatric Care Manager


With the agency's new case manager, Kate, she has been very responsive. She is on top of things. She lets me know what is going on. I'm glad, because she has a nursing background. She's able to identify issues.
     --- Anonymous Client


Visiting Angels has great caregivers. They have the ability to slow things down. They will explain everything. They are so compassionate. It is wonderful.
     --- Steven W., Burlington, Mar


The caregiver is very compassionate and caring! My mom had an episode and the caregiver handled it with style and timeliness and did not panic! She got to the ambulance and called all the right parties. She did all the right things at the right time.
     --- Michele K., Wellesley


I think that Visiting Angels is doing a really great job! They are very thorough with their feedback for my husband's care. I was very comfortable, because they are professional. Visiting Angels has gone above and beyond what I expected they would do. When I requested male caregivers, the agency came through for me. My husband thought that female caregivers were disturbing, and the agency accommodated my requests right away.
     --- Peg W., Norfolk


Wonderful Story
It’s not unusual for seniors to accept home care only grudgingly at first, but eventually grow to love our caregiver who gives so much of him/her self each day. I just heard one of the most touching stories I have ever heard in our many years of working with seniors. For the last year, we have been providing care for a particular woman who initially accepted our services with great reluctance, at the firm insistence of her family. When introducing her friends to our caregiver, she at first referred to her as “my guard dog,” or some other similar resentful term.

Of course, predictably, her heart softened to our caregiver, but nobody knew just how much. Unfortunately, her health took a sudden, catastrophic turn, and she is now on hospice. When the hospice nurse was doing the assessment, she asked, “Who is this person?” referring to our caregiver. The answer was, “Oh, she’s part of me.”



I would like to thank you and all the caregivers that provided exceptional daily care for my father Donald Palmucci for the past few years. As sad as it is to have to say good-bye to a wonderful man I am glad that he had such caring help. The caregivers were always caring and compassionate and for that my family is extremely thankful. Again my family and I thank you so much for all your help.


Sincerely,

--Diana P.

I don't know how our family could have managed without the wonderful, loving care you gave Peter at the end. You will always have a special place in our hearts.


--Anne P. - Canton, MA

With his caregiver Helen, Angell's humor, his sense of fun, his innate frankness shone. She blessed his life.


--Grace B. - Boston, MA

The care she gave Mom was above and beyond our expectations. She knew how to help her without her losing her dignity and for that we are grateful! Thanks to her superb care and cooking, Mom thrived and became physically strong again.


--Joney S. - Newton, MA

I had a doctor's appt. this morning w/one of the same doctors my Mom uses. After he asked me about her, he mentioned how caring and helpful her aide (Jessica) is with her at each appt. I thought I'd share this 'unbiased' comment as I have told you numerous times how wonderful I think Jessica is, but for an 'outsider' to witness and comment.


--Joanne - Chestnut Hill, MA

Mary was more than a caretaker; she was our mother's companion and friend. We believe you could not find a more skilled, caring, reliable and quality caretaker.


--F. Family - Sharon in Newton, MA

Now that my foot surgery is over and I am in the early stages of the healing process I just wanted to convey my comments to you and commend Jessica and Donna on being my “Super Angels”. In addition to the wonderful care they have both given Mom over these past few years (and I got to “spy” on them first hand while I was recuperating and how patient, compassionate, and helpful and caring they are to Mom on a daily basis ) they also added me to the list…In the first few days after my surgery, they took care fixing me meals, getting the mail, doing light grocery shopping) with a “can do” attitude and telling me numerous times after I apologized for asking for assistance that they didn’t mind at all. I’ve said it time and time again I don’t know what I’d do if I didn’t have them there to take care of Mom while I’m at work. I do feel truly blessed.


On behalf of the Krol Family, we offer our heartfelt gratitude to Visiting Angels for your professionalism and the wonderful care provided for our father. Your organization was there when we needed assistance and your services were exceptional.


Our special thanks to Winsome. She is a very competent and compassionate caregiver and we truly appreciate all her time and efforts to assist Dad toward better health. It was a great relief for the entire family to know she was with him every day and he was receiving trusted quality care. We would not hesitate to recommend your services in the future.


--The Joe Krol family, Canton, MA

I just wanted to send a quick note to thank you and your staff for the great care they are giving Fred. When your fabulous staff started taking care of Fred, we all immediately noticed the change in Fred’s appearance and demeanor. In addition we now are seeing glimpses of the “old Fred” in his laughter and smile. He always looks so well cared for, very nicely dressed, clean shaven etc. It is clear to us that your “Angels” truly care for Fred and are looking out for his best interest. When Fred’s family was here over the holidays, they mentioned this as well. I know that in this business we all tend to hear about what is wrong with a situation more than what it right. That is why I wanted to take the time to say thank you, for all that you and your staff do!


--Rebecca Hollaway LPN, Wellness Nurse

Nowhere was that exceptional care and professionalism more evident than in the immediate response, thoughtful intake and genuine compassion with which we were treated by [your case manager] Julie McBain. She gave up part of a weekend on short notice, gave us confidence that she would see us through to the help my aunt needed and then traveled hours on Monday to introduce us to a potential home care helper. She listened closely to the needs and wishes Aunt Maggie expressed and did indeed find a perfect match for her in Farah.


--Warmly, Karen Pratt

During the course of my father’s decline, I used the services of five different home care companion services [before finding Visiting Angels]. I want to let you know that Julie was the most wonderful person to work with. She went far above and beyond the call of duty, and was beyond compare. In addition to her absolute respect for and honoring of my father’s needs, no matter how difficult, she helped me personally get through some hard times. She was always so patient, kind and loving, and accommodating in difficult circumstances. My dad loved her and always lit up when she entered the room. You have a real gem on your team.


--Janet F., Newton, MA

I want to especially thank you for all you were able to do over the last month, and, in particular, for the heroic work over the last week to help me help Debby as best as I could. I am so impressed that Visiting Angels was there to help when disaster struck over the weekend. And then all of the time you personally spent to assist the aides. Truly heroic.


--Rick, Bridgewater, MA

Sandy is one of the kindest, most diligent home health aides we have ever known. It has been our great privilege and pleasure to know and work with her these past few years. We feel so very fortunate that she has been able to care for our mom and grandmom. What a gift she is! She is truly a God-send.


--The McCoy Family, Westwood, MA

I would like to thank you and all the caregivers that provided exceptional daily care for my father Donald Palmucci for the past few years. As sad as it is to have to say good-bue to a wonderful man, I am glad that he had such caring help. The caregivers were always caring and compassionate and for that my family is extremely thankful.
Sincerely,


--Dianna Palmucci, MA
Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.