We were really concerned about my dad when my mom passed away back in August. She was his caregiver and she lovingly kept him under control. We brought my dad to Atlanta for Thanksgiving. When I told Lisa about his “nature” – grumpy, rough, selfish, etc. … she understood right away. Tess was perfect! Kind, caring, friendly and strong enough physically and emotionally to handle my dad. He was very pleased. Us, too! Thank you.