Best of HomeCare Award
Visiting Angel of Charlotte, North Carolina Awarded 2012 “Leader in Excellence”
Charlotte – Visiting Angels of Charlotte announced today that it received this year’s distinguished “Leader in Excellence” Award by Home Care Pulse, the leading firm in quality assurance for private duty home care. The “Leader in Excellence” Award was awarded to less than 20 private duty home care agencies across the country, who consistently ranked among the highest in 10 or more out of 12 quality metrics assessed by Home Care Pulse. As a “Leader in Excellence,” Visiting Angels of Charlotte represents a top performer in the national home care industry.
This accomplishment also shows Visiting Angels of Charlotte’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Visiting Angels of Charlotte’s clients were polled each month by Home Care Pulse to rate the care they received through personal phone interviews. These client satisfaction ratings were factored into Visiting Angels of Charlotte’s overall ranking over a 12-month period. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels of Charlotte management team set goals to reach the highest level of excellence possible.
“I am extremely grateful for the recognition from our clients’ and families’ for the hard work and dedication of our staff,” said Jill Stewart, Director of Visiting Angels of Charlotte.
Visiting Angels in Charlotte, NC also earned the “Best of Home Care” designation from Home Care Pulse in 2010, 2011 and 2012, which acts as a guide to help consumers choose the best home care agency in their area. “Leaders in Excellence” are the top-performing “Best of Home Care” agencies in the nation. Performance is evaluated based on factors such as staff training, communication, caregiver performance, caregiver morale, response to problems, likeliness to recommend, and overall quality care.
“Our goal at Home Care Pulse is to help agencies reach their goals and deliver the best home care possible, and so it’s very rewarding to us to recognize Visiting Angels of Charlotte as a ‘Leader in Excellence.’ We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider,” commented Aaron Marcum, President of Home Care Pulse.
To find out more about Visiting Angels of Charlotte’s commitment to excellence, please visit www.VisitingAngels.com/charlotte or call (704) 549-4010.
Visiting Angels of Charlotte was founded in 2002 and its mission is to provide individuals with personal assistance with daily activities to allow them to remain safely in their home of choice and maintain a quality of life while living with a chronic health condition or during recovery from a short term injury or illness.
More Information about Home Care Pulse:
Home Care Pulse was founded in 2008 and specializes in research and quality assurance for the private duty home care industry. Their primary focus is measuring client and employee satisfaction for home care agencies. Annually, Home Care Pulse conducts the largest and most trusted national study on the private duty home care industry, and the most recent edition is available at www.privatedutybenchmarking.com. Home Care Pulse uses research and benchmarking to help agencies improve quality, increase client satisfaction, drive employee loyalty, and grow their businesses. For more information, visit www.homecarepulse.com.
Visiting Angels in Charlotte, NC provides senior homecare, elderly care, in-home care and assistance in living to senior and adults in the greater Cahrlotte, NC area.
Call today! 704.549.4010
Serving Charlotte Metropolitan Area and Concord, NC
Visiting Angels in Charlotte, NC125 Floyd Smith Dr #180
Charlotte, NC 28262
Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.