Meet our Friendly NW Ohio Office Staff

Denise Williams, Office Manager

Denise was born and has lived in the Edgerton area all her life. Denise previously worked in manufacturing and retail, but in 2008 something was calling her healthcare. She obtained her state tested nursing license and began working in a local skilled facility. She enjoyed caring for seniors and felt like she had a meaningful impact in the care she was delivering. In August of 2013 Denise started as a home caregiver and quickly knew that Visiting Angels was an agency that she wanted to be a part of. She stated," To have a client touch my life in such a profound way is truly indescribable. It is this feeling that changes you; to know that I am a part of their day and they are a part of mine. To make each other smile, to make each other laugh, to be there even when the tears of frustration from disease come. It is a gift; each and every moment."

Shortly after becoming part of the Visiting Angels team, she started in her current role as Office Manager and Scheduling Coordinator. She is the "oil" that makes all the pieces and parts of the agency run smoothly.

Denise has been married to her husband Rick for 18 years. They enjoy vacationing in the great Northern Woods and spending time with their 3 children and 4 grandchildren. 

Amy Biddle, Dementia and Training Coordinator 

Amy resides in Montpelier and is a native to Williams County. Amy has had many experiences in caring for seniors and children with disabilities. This led her to change course and start working in a skilled facility as an STNA in 2007. "I wanted a job where I could make a difference. I am a compassionate person with a heart for helping others."

Amy chose to come to work for Visiting Angels in 2014 as a caregiver and quickly came to be part of the office team. She received her Dementia and Home Care Certification through NCCAP. She designs specialized dementia care plans for our clients with memory problems, and manages all orientation and continued learning programs for our Angels. Amy states, "I chose Visiting Angels because my passion is not only being a caregiver, but also being able to work one on one with people and create moments in their day. With Visiting Angels I get to do both. I take a lot of pride in knowing I am part of a team that helps seniors stay in their own home and follow their preferred schedule. I get to enjoy the day we help create with them."

Amy is married to, Denny Biddle, and they both love to spend time with their kids and grandkids. She also adores her two dogs and cat. When Amy is not spending time with family or being an Angel you will find her with two knitting needles making a gorgeous project for someone she loves.   

Jayne Inselmann, RN, Marketing and Retention Coordinator: Defiance/Henry County

Jayne resides in the Henry County area, in the Village of Malinta. Jayne is a Registered Nurse and started her career in Toledo Hospital. Jayne has had

many experiences through her career.; as a nurse for over 40 years she has worked in hospitals, clinics, and care management. She brings to Visiting Angels a wonderful knowledge of community based services for seniors. Jayne recently retired from the Area Office on Aging in Napoleon after 22 years of service. She is excited to be a part of the coordination and retention team for the Defiance and Henry County areas. She joined our team in November of 2017.

Jayne said "It has been such a great experience to be a part of the Visiting Angels team.I like to be able to be one on one with our clients, families, and other providers. To be able to share my experience and suggestions for solutions regarding their home care needs." 

Jayne is married to her husband, Greg (a retired coach and educator), and together they have two sons and three grandsons. Baseball has been a passion of the Inselmann family for many years. Jayne also enjoys to knit, crochet, cook, and bake. Even from childhood; farming has been a part of the fabric of Jayne's life, and she continues to enjoy gardening in her free time. 


Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.