The following information is often given out by your local Office on Aging to help
educate consumers. It is a good idea to be aware of the information that your potential
clients receive, and are using to make their decisions about home care providers:
It is important to do thorough research on any professional who will be coming into your
home; this is especially so when you are selecting a home care provider to care for you
or a loved one.
Before starting your search, determine which type of services you need. You may wish
to consult with your physician, a hospital discharge planner, or your area Office on
Aging for assistance in evaluating your special needs. Contact your state’s departments
of health, aging and social services to obtain a list of agencies. In addition, most state
home care and hospice associations maintain directories of existing home care
organizations. After acquiring the names of several service providers, you will want to
learn more about their services and reputations. Following are some questions to ask
providers or other individuals who may know about the provider’s track record.
- How long has the provider been in business?
- Does the provider supply literature explaining its services, eligibility, requirements, fees, and funding sources?
- How does the provider select and train its employees?
- Are nurses or therapists required to evaluate the patient’s home care needs?
- Does the provider include the patient and his or her family in developing the care plan?
- Who supervises the provision of care?
- How does the provider bill for services?
- What procedures does the provider have to handle emergencies?
- How does the provider handle patient confidentiality?
- Can the provider supply you with a list of references?
Remember, a little research can go a long way toward making the relationship with a
home care provider beneficial to all.
It is important for you as a franchise owner and operator of your own business to be
aware of the types of questions that consumers will likely be asking you, or at the least
might ask you. Although some of the questions above may not apply to your particular
situation, most have relevance. Be comfortable with what people may ask you about
your businesses and the services you provide and you will project a realistic aura of
confidence that will make clients want to trust you , and use your services.
You'll quickly see why Visiting Angels is "America's Choice in Homecare"!