Our Staff at Visiting Angels of Gilford
Susan Carman - Owner/Director
I’d like to introduce myself. My name is Susan Carman, and my husband Michael and I are transitioning into the ownership role at Visiting Angels – NH. First, we would like to say that we are incredibly respectful of the positive environment and culture that Deb and Ron have created over the last 19 years. During this transition, I have spoken with numerous business contacts who are effusive with praise for the positive impact Deb and Ron have had on the homecare industry as well as the local community. The success of the business is due to excellent leadership and outstanding care provided by our Caregivers. Moving forward, our focus will be on honoring the past while creating a bright future for our business and our clients.
I’d like to tell you a bit about my journey to Visiting Angels ownership. As a child of two disabled parents, I was acclimated to “homecare” at a very young age. My parents were always adamant about doing everything they could to stay at home and not enter a Nursing Home. It was something they spoke about often. Likely due to my environment, I knew I wanted to be part of the healthcare industry from an early age. I’ve earned a Master’s degree in Healthcare Informatics and Management and have a PMP certification and a CHCIO certification. I’ve spent 33 years of my career in healthcare information technology. In the last 10 years, I served as a Chief Information Officer for 2 mid-size Hospital systems in New York. While I enjoyed my time as a CIO, the most rewarding of the 33 years was the 10 years I spent in long-term elder care. When speaking to residents, the pervasive theme of our conversations was that they wished to be home and not in a long-term care facility. While that is not always possible, I feel strongly that we should honor the wishes of the elderly and infirm for as long as medically possible. I have also been a long-standing Meals on Wheels volunteer. I have been blessed to have created wonderful, long-lasting friendships with many of the elders for whom I’ve served. I now look forward to enhancing the lives of the elderly in our two New Hampshire of Auburn and Gilford.
Emily Feugill, Director of Operations
Emily plays a vital part in keeping the company updated and compliant with federal and state laws. Emily is responsible for hiring, caregiver reviews, caregiver trainings, and disciplinary actions. Emily has stepped in to oversee day-to-day functions to improve the business’s quality and efficiency. Emily worked with the entire team to make sure both offices run smoothly and continue to prosper.
Tracie Elder - Office Manager
Tracie will be working closely with Ali to make sure our clients are receiving great care. Tracie will be leading up the caregiver onboarding process, training, scheduling, business partnerships and ensure State of NH regulations are followed.
Alexandra Enciso - Case Manager
You may have met her to establish necessary services for a loved one. Our Case Manager performs quarterly home visits to update our files on your loved one and to check in and see how everything is going. She works very closely with families to discuss changes or recommendations necessary for the safety and well-being of your loved one. She also performs unannounced caregiver inspections to ensure high-quality services are being provided.
Serving the Lakes Region of New Hampshire and surrounding towns
Visiting Angels LAKES REGION, NH
401 Gilford Ave #208Gilford, NH 03249
Phone: 603-366-1993