Our Caregivers

Learn About Our Wonderful At Home Caregivers

Learn more about how we select the amazing at home caregivers who work for Visiting Angels in Allen, Plano, Frisco, and McKinney, TX

At Visiting Angels McKinney, our caregivers are highly valued members of our team. All of our caregivers are our employees and part of the Visiting Angels family. We take special care in going above and beyond what are considered to be “industry standards” as well as State Requirements by selecting only the best caregivers to work with us.

Caregivers who join the Visiting Angels McKinney team must provide verifiable documentation of their credentials, training and specific hands-on experience. In addition, we require all caregivers to have positive responses from verifiable industry references. An individual’s past experience is often a good indicator of future performance. For this reason, we only seek out senior care providers with independently verifiable references. That way, we can reassure families that their senior loved ones are receiving top-notch care at home from experienced and compassionate at home caregivers.

Why Count on Our At Home Caregivers?

All caregivers undergo extremely rigorous background checks.

  • National criminal background check
  • Federal and State level background check
  • Social Security Number validation
  • Sex Offender Registry checking
  • Local multi-county criminal background checks
  • Department of Motor Vehicle checks
  • Multiple names and alias checks

Drug Screening

Before any potential at home caregivers have the opportunity to work on our team, they must first undergo a mandatory drug screen. While most agencies simply state they do “for cause” testing, all of our caregivers are informed and know that they are not only screened at the point of hire but randomly throughout their employment.

Orientation and In-Service Education

After we have carefully screened and interviewed a prospective caregiver and we have determined they are worthy to be one of our “Angels,” we bring them in for an in depth Orientation Session. Our Orientation Session not only covers all the policies and procedures of our organization, but also includes a section on In-Home Safety Awareness.

If there is one thing that we have learned it is that if you expect great things from your team you must educate them to meet that expectation. Hiring "experienced" caregivers should not replace an initial orientation and ongoing education. Our Caregivers attend In-service Education on topics such as Dementia and Hospice to keep their skills sharp.

Phone Check-In Policy

How do you know that your caregiver is providing care when they are supposed to be? Visiting Angels has a phone check-in policy. The caregivers are required to clock in by phone when they arrive at your home. We are aware of exactly when a caregiver arrives by that phone call. If the caregiver has not arrived within 10 minutes of a scheduled shift, we are on the case taking proactive measures to ensure that a visit is not missed.

Quality Assurance

Not only does Visiting Angels put in place an incredibly strong filtering system when hiring at home caregivers; but when caregivers are providing care we schedule unannounced drop-in’s called “Quality Assurance Visits.” We like to catch our caregivers doing a great job. After these visits, we will call the appropriate family members to bring them up-to-date on how their loved ones are doing and make any necessary changes.

 

If you or your loved one believe that you could benefit from our in-home senior care services, please call 214-491-1999 or contact us.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.