Our caregivers are highly valued members of our team. Visiting Angels takes extra special care in going above and beyond what is considered to be “industry standards” to select only the best caregivers for you to ensure your safety and satisfaction.
While screening caregivers is important, there is nothing that can take the place of meeting a caregiver personally. Visiting Angels enjoys the opportunity to have you and your family "Select Your Caregiver" from our capable staff. When you have the opportunity to meet your caregiver, you can determine how well suited the caregiver is to meet your specific needs; and how well the caregiver and care recipient's personalities will work together. Once you feel comfortable with the caregiver, services can start on your schedule. The “Select Your Caregiver” process helps to ensure that the caregiver you want, is the caregiver you choose!
We Hire Only Experienced Caregivers
Caregivers who join the Visiting Angels team must provide verifiable documentation of their credentials, training and 2 years of experience. Each caregiver must be a licensed CNA (Certified Nursing Assistant) or HHA (Home Health Aid) or have multiple years of verifiable experience.
When a caregiver is hired, there are several steps involved. First, prospective caregivers are screened with a twelve (12) question survey to determine if the individual is qualified for an interview. Next, the prospective caregiver is interviewed by our Human Resources Coordinator. In these interviews, we spend a great deal of time having the prospective caregiver tell us “their story” and give us real-life examples of their experiences caring for seniors. We find that having these one-on-one conversations tells us a great deal about the individual. The next step is to qualify their credentials and talk with current and previous employers. Once they pass this step, we are ready to perform the criminal background check. Finally, we schedule them for an orientation session and administer the drug screening.
Visiting Angels requires all caregivers to have positive responses from verifiable industry references. An individual’s past experience is at times a good indicator of future performance. For this reason, we seek out only those caregivers with independently verifiable references.
We do LIFETIME background checks on all caregivers considered for hire. State of Tex requires we go back 5 or 7 years depending on the offense. We go back their lifetime. All caregivers undergo extremely rigorous background checks. The following checks are mandatory for all caregivers:
- National criminal background check
- Federal and State level background check
- An address locator seeks out where the caregiver has lived for the past 7 years and then performs a county level background check for each of those counties.
- Social Security Number validation
- Sex Offender Registry checking
- Local multi-county criminal background checks
- Department of Motor Vehicle checks
- Multiple names and alias checks
As you can see, we are extremely thorough and incredibly cautious to help ensure your safety. We would expect nothing less if we were caring for our own family.
Orientation and Inservice EducationAfter we have carefully screened and interviewed a prospective caregiver and we have determined they are worthy to be one of our “Angels,” we bring them in for an in depth Orientation Session. Visiting Angels sets very high standards for the employees we hire. Our Orientation Session not only covers all the policies and procedures of our organization, but also includes a section on In-Home Safety Awareness.
If there is one thing that we have learned it is that if you expect great things from your team you must educate them to meet that expectation. Hiring "experienced" caregivers should not replace an initial orientation and ongoing education. Our Caregivers attend Inservice Education on topics such as Dementia, Occupational and Physical Therapy and Hospice to keep their skills sharp.
Phone Check In and Out System
How do you know that your caregiver is providing care when they are supposed to be? Visiting Angels has a phone clock in and out system. The caregivers are required to clock in and out from your home phone. We are aware of exactly when a caregiver arrives by that phone call. If the caregiver has not arrived within 10 minutes of a scheduled shift, all Visiting Angels administrative personnel are alerted by email, text message and paging so that proactive measures can be taken to ensure that a visit is not missed.
Not only does Visiting Angels put in place an incredibly strong filtering system when hiring caregivers; but when caregivers are providing care we schedule unannounced drop-in’s called “Quality Assurance Visits.” We like to catch our caregivers doing a great job. After these visits, we will call the appropriate family members to bring them up-to-date on how their loved ones are doing and make any necessary changes. In addition, our Director and Client Services Manager make it a priority to touch base with family members and/or care recipients on a weekly basis just to be sure the care that is being performed is in accordance with the plan of care. Your 100% satisfaction is our top priority.
Serving Carrollton, Farmers Branch, Coppell, North Branch and Surrounding Areas in Dallas County, TX
Visiting Angels CARROLLTON, TX3010 Lyndon B Johnson Fwy #1200
Dallas, TX 75234