Our Angels are an integral part of the Visiting Angels Carrollton team. We go to extraordinary lengths, above what is deemed "industry standards," to hand-pick the most qualified caregivers in Carrollton, Coppell, Farmers Branch, and the neighboring areas of Texas for your sake, guaranteeing your complete happiness and peace of mind. In addition, we ensure our clients are matched with care providers that are not only capable of providing the support they need, but are also compatible with their personality, schedule, and other factors. Read on to learn what we look for when hiring senior care experts and how we match our clients with the perfect care provider.

Call 214-368-2225 or contact us today to learn more about the caregiving team at Visiting Angels Carrollton!

Read about: Hiring & Onboarding | Finding the Right Caregiver | Get Started

How We Hire and Onboard Our Caregivers in Carrollton, TX and the Surrounding Area

At Visiting Angels Carrollton, we believe that being an exceptional home care provider requires having the right experience and the right character. That's why when hiring new team members, we look for those who have not only had prior senior care experience but also share our company's goals and values.

Read about: Prerequisites | Interviewing Process | Reference Checks | Background Checks | Orientation

Prerequisites

Visiting Angels Carrollton requires all prospective caregivers to have a minimum of two years of relevant work experience and to provide credentials and training that can be independently verified. Furthermore, it is essential that all Angels possess either a valid Certified Nursing Assistant (CNA) or Home Health Aide (HHA) certificate or substantial, documented experience in the senior care field. We do this to ensure those we hire are fully capable of providing the in-home care our clients need.

The Interviewing Process

Visiting Angels Carrollton has a multi-stage procedure for selecting new Angels. As a first step in the interview process, we provide a twelve-question survey to all potential applicants.

The next step is for our HR coordinator to conduct interviews with eligible applicants. Our interviewees spend a considerable amount of time sharing "their story" and providing concrete examples from their time spent caring for the elderly. We learn a lot about the person via these in-depth discussions, which helps us make sure they're the right candidate for the job.

Reference Checks

After a candidate passes our interview stage, we check their references and speak with their present and past employers to confirm their qualifications. At Visiting Angels Carrollton, we insist that all of our caregivers have excellent references from reputable businesses. In most cases, one's prior achievements can serve as a solid predictor of their future success on our home care team. That is why we only hire caregivers whose references can be checked independently.

Background Checks

All potential caregivers at Visiting Angels Carrollton undergo a LIFETIME background check. Depending on the nature of the violation, the state of Texas mandates that we go back either five or seven years. However, lifetime background checks are conducted on all caregivers because we want to make sure those we hire can be completely dependable.

The following checks are mandatory for all candidates:

• National criminal background check
• Federal and State level background check
• An address locator seeks out where the caregiver has lived for the past seven years and then performs a county level background check for each of those counties.
• Social Security Number validation
• Sex Offender Registry checking
• Local multi-county criminal background checks
• Department of Motor Vehicle checks
• Multiple names and alias checks

You can see we take great care and attention to detail when investigating prospective employees' backgrounds so that we can recruit people in Carrollton and surrounding areas who have outstanding skills and integrity. We would want the same level of care for our own family.

We set up an orientation session for qualifying applicants and conduct a drug test after verifying references and finishing the background check.

Orientation and In-Service Education

To join our home care team, all potential caregivers must first pass our rigorous screening and interview processes. Once they have been accepted, they will attend an extensive orientation session. Our team is held to very high standards here at Visiting Angels Carrollton. Not only do we go over all of Visiting Angels' rules and policies during our orientation session, but we also talk about In-Home Safety Awareness so they know how to keep their clients safe and avoid common issues that seniors face, such as fall risks.

In order to maintain their senior care skills, our caregivers participate in In-Service Education programs that include subjects including Hospice, Occupational and Physical Therapy, and Dementia Care. In our opinion, the best way to ensure that our staff delivers the quality home care that families in Carrollton and surrounding areas have expected from us since 2008 is to provide them with the knowledge and training they need. Hiring caregivers with "experienced" backgrounds shouldn't replace pre-employment training and continuing education.

Have more questions about our caregiving team? Call 214-368-2225 or contact us to learn more.

Helping Seniors in Carrollton, TX and Surrounding Areas Find the Right Caregivers

When families are interested in getting started with home care from Visiting Angels Carrollton, part of the process of arranging care is helping them select the right caregiver. Our client-centered approach to caring for seniors involves providing the services they need while also matching them with a care provider they feel comfortable with. In addition, we regularly make sure we're providing the support our clients need in order to age in place.

Read about: Select Your Caregiver | Phone Check In and Out System | Quality Assurance

Select Your Caregiver

At Visiting Angels Carrollton, we strongly encourage you and your loved one to "Select Your Caregiver" from our group of home care workers during the consultation process. While it is essential to do background checks on caregivers, there is nothing that can come close to replacing the experience of meeting one of our Angels in person before we begin providing care.

Finding a caregiver who is a good fit for your requirements and whose personality meshes well with yours is a lot easier when you have a chance to meet them in person. We can start delivering care according to your schedule as soon as you are at ease with the caregiver. This helps make sure that the provider you pick is the one you want!

Phone Check In and Out System

When you count on Visiting Angels Carrollton to provide in-home care, how can you tell whether your loved one is receiving the support they need? Accountability, reliability, and timeliness are important at Visiting Angels Carrollton, which is why our Angels use a phone system for clocking in and out. In order to ensure our care providers are doing the work they were hired to do, it is essential that our Angels use your home phone to clock in and out. Thanks to that phone call, we know precisely when a caregiver is on their way.

Imagine a scenario when the caregiver you've hired is running late for their shift by more than 10 minutes. If that's the case, the administrative staff at Visiting Angels Carrollton is notified by email, text message, and paging to make sure no visit is missed.

Quality Assurance

Even after we begin providing in-home care, we continue to make sure our caregivers are exceeding our clients' expectations by setting unexpected drop-ins called "Quality Assurance Visits." Afterwards, we will contact the relevant family members by phone to inform them of their loved ones' progress and discuss any potentially necessary adjustments to their care plan.

Furthermore, our Director and Client Services Manager make it a point to contact care recipients' families and loved ones on a weekly basis to confirm that the in-home senior care we are delivering is in accordance with their care plan. We want to ensure you are 100 percent satisfied with our services.

Get Started with a Professional In-Home Caregiver from Visiting Angels Carrollton

Call Visiting Angels Carrollton at 214-368-2225 or fill out our form to schedule an in-home consultation and learn more about our professional caregivers.