Our Story

Our Story

When faced with a challenge, Susan Heinle, RN, has always looked at the glass as half full and seized the opportunity.  And that’s exactly what happened the day Sue needed assistance for a family member.  She realized there were limited services available in the area for seniors.  With the encouragement of her dad, Sue decided to start a business where she could help families keep their loved one at home and provide the care they needed.  The seed was planted and Sue realized her dream in October 2002, when she opened the doors of the

Visiting Angels franchise in York.

Sue worked as a nurse in several hospitals before entering the home health field as a staff nurse and working her way up to the Director of Home Health Services for a hospital-based home health agency.  Sue was also the President/CEO of another home health agency where she was responsible for growing and developing new business, creating performance improvement activities and directing the leadership team.  Her extensive experience in the home care field has been a valuable tool in growing the Visiting Angels franchise in York and Hanover.

Since opening our doors, we have become the resource in the community for families and our seniors.  We provide valuable seminars within the community to answer questions and help educate families and older adults about services that are available in York and Hanover. 

Visiting Angels is committed to our clients and providing the quality care they seek and deserve. Our mission is guided by a tradition of quality care, customer service and business excellence.  We are dedicated to providing the highest quality of client services with compassion and respect for each person. 

In 2010 and 2011 Sue received the Central Penn Senior Care Hero Award for her dedication and commitment to helping seniors in our community.  In addition, Sue sits on the executive board of the Area Agency on Aging as well as several other committees to advocate for seniors in our community.  She is a member of the Pennsylvania Homecare Association (PHA), the Private Duty Home Care Association (PDHCA), and PHA Private Duty Steering Committee which was formed to identify and address industry specific issues. Sue has also partnered with the York County Area Agency on Aging executive director to form an Ad Hoc Committee to address the current crisis of low-income personal care boarding homes for seniors.

Dedicated and compassionate . . . the reason Visiting Angels is here to serve the seniors in our community.

York, Dallastown, Red Lion, Hellam, Wrightsville, Dover, Spring Grove, Hanover and the surrounding communities

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.