Meet the Staff at Visiting Angels Frankenmuth


Douglas A. Hammond - President/Administrator

BBA, CSA Certified Senior Advisor

Doug has been with Visiting Angels since 2007. Doug started as the Operations Manager and is now President. Doug handles many Administrator tasks as well as marketing, public speaking, and working with clients and caregivers.

Doug graduated from Northwood University in 2008 with a Bachelor’s degree focusing on Management. To better understand senior issues and their needs in 2013, Doug took and passed the Certified Senior Advisor course. The knowledge learned in the CSA class has assisted Doug in helping families find the resources or get the referrals that they need.

Doug also serves on the Alzheimer’s Associations Saginaw Walk to End Alzheimer’s committee. In 2014 Doug is serving as the Sponsorship Chair for the Saginaw Walk to End Alzheimer’s event.



Karen L. Martin - Founder

RN, CCM, CGCM, WOCN 

Karen Martin has been working in the healthcare field for since 1980 and established Visiting Angels in the Great Lakes Bay Region of Michigan in January of 2000.

Karen is one of the only Professional Geriatric Care Managers (CGCM) in the Great Lakes Bay Region. Karen’s numerous learning experiences have helped her best understand what seniors and those looking to stay in their homes need most.

Karen’s franchise serving the Great Lakes Bay Region in Michigan is one of the longest standing Visiting Angels in existence.



Heidi Bernreuter BBA - Office Manager

Heidi began with Visiting Angels in 2002 and has a been key resource in the Visiting Angels office since starting. Since joining Visiting Angels Heidi has had many different jobs tasks. Currently Heidi handles all payroll, billing, HIPPA compliance and many other functions.

Heidi is a Northwood University Alumni with a Bachelor’s degree in Business Administration with a Major of Management/Marketing.

Spending time with family is where you will usually find Heidi.



Kathryn (Kay) Krajkowski, BBS - Client Care Manager

Kay comes to Visiting Angels with a background in Management and a strong commitment to families.

Kay is a Western Michigan University Alumni with a degree in Sociology.

Kay also serves on the Alzheimer’s Association Walk to End Alzheimer’s committee. She has served as chairperson of the committee from 2011 – 2014.

Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services Inc., does not control or manage the day to day business operations of any Visiting Angels franchised agency.