Private Duty Services - What should I ask?

If you are still struggling to ask a professional home care agency, request to meet the agency, and meet in-person for an interview. This interview will help you make your final decision. When it comes to your loved ones, never be afraid to ask questions. Take your time. It’s essential to find the best professional home care for your family's needs. If you are still not sure, ask to meet the agency for a face-to-face interview. Meeting face-to-face with potential caregivers will help you make a final decision. There's no issue in taking your time to find professional home care; it’s an important decision!

Schedule your interview with Visiting Angels here.

Questions to ask while seeking an agency:

• Most Important Question: Is your agency licensed?
• What specific services does your agency offer?
• Are the caregivers employees of the company or independent contractors (contractors do not have insurance and are not bonded)?
• Do you run criminal background checks on employees?
• Do you hire applicants that have a criminal background? If yes, what criteria do you use to evaluate a candidate with a criminal background?
• Is a Department of Transportation check done to verify driving record?
• Do you require previous caregiving experience? How many years?
• Are you bonded and insured? Do you have workers’ compensation insurance?
• Does your agency take care of all payroll taxes?
• Will we be able to meet the caregiver before they start working?
• How many caregivers will care for my loved one?
• Does the company provide ongoing training? Do you train for our loved ones' areas of concern?
• Do you have someone on-call during the evening hours and on weekends? How long will it take to receive a call back if you leave a message?
• What if my caregiver is sick? Will you find another caregiver?
• Is a supervisor available 24-hours-a-day, 7-days-a-week if there is an emergency? If not, who handles emergencies?
• How often will a supervisor do a home visit with the caregiver and talk to the family? Is there any other type of supervision that occurs?
• Is a doctor involved? How often do you look at a plan of care for our loved one?
• If we need to increase or decrease hours, how much notice will your agency need?
• How often will I be billed?
• What are your hourly rates? Do you have different rates for the holidays? Do you have rates for 24-hour care?
• How often do your rates change and how will I be notified?
• How do I communicate with my caregivers? Do I call the caregiver directly to make changes to the schedule?
  

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