Visiting Angels Newton/Canton Receives 2020 Best of Home Care® – Leader in Excellence Award
NEWTON (January 28, 2020) – VISITING ANGELS NEWTON/CANTON announced today that it received the distinguished 2020 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Visiting Angels Newton/Canton is now ranked among the top 15% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates Visiting Angels Newton/Canton’s long-term dedication to excellent care and quality improvement. Visiting Angels Newton/Canton's clients and caregivers were interviewed quarterly by Home Care Pulse to qualify for this award. Over 12 months, Visiting Angels Newton/Canton received high client and caregiver satisfaction ratings in areas such as caregiver training, the compassion of caregivers, communication, scheduling, and client/caregiver compatibility. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels Newton/Canton management team set goals to reach the highest level of excellence possible.
"The Best of Home Care Leader in Excellence Award is a symbol of our dedication and commitment to our clients and caregivers. We work hard to provide outstanding care to our clients and go above and beyond to support our caregivers and acknowledge their strengths and accomplishments." shared Julie McBain, Director of Client Services. "We are honored to have now received the Leader in Excellence award for six consecutive years!"
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
"Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible," says Erik Madsen, CEO of Home Care Pulse. "It's thrilling to see the efforts that Visiting Angels Newton/Canton is making to provide outstanding care and employment. Visiting Angels Newton/Canton has worked extremely hard to qualify to provide high-quality care, and this award allows them to provide proof of quality to potential new clients and caregivers."
To find out more about Visiting Angels Newton/Canton’s commitment to excellence, please visit www.visitingangels.com/newton or call 617-795-2727.
ABOUT VISITING ANGELS NEWTON/CANTON:
Visiting Angels Newton/Canton is located in Newton, Massachusetts, and is an award-winning home care agency that provides quality in-home services to elderly and disabled adults. We are a family-owned franchise with approximately 200 employees. We have over fifteen years of successful experience in the Massachusetts home care industry.
Our caregivers are all CNA or HHA certified. Our caregivers complete a full orientation training that includes a dementia care program that utilizes cognitive impairment simulation scenarios. We also offer specialized training opportunities for our office staff and caregivers throughout the year. We are members of the Newton-Needham Chamber of Commerce and provide educational presentations within facilities and senior centers. Visiting Angels Newton/Canton is dedicated to providing caring and knowledgeable services to our clients while supporting our caregivers, case managers, and staff as a family.
We are honored to have been awarded the Best of Home Care – Leader in Excellence, Trusted Provider, Best of Home Care Provider, and Best of Home Care Employer by Home Care Pulse. We have also earned Top Places to Work by the Boston Globe for five years, and are proudly accredited by the Home Care Alliance of Massachusetts.
ABOUT HOME CARE PULSE:
Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.