Learn About the Compassionate, Hard-Working Caregivers from Visiting Angels Dallas
Visiting Angels takes extra special care in going above and beyond what is considered to be “industry standards” to select only the best caregivers from Dallas, East Dallas, Lakewood, the Park Cities and surrounding areas in Texas for you to ensure your safety and satisfaction.
We Hire Only Experienced Home Care Professionals
Home care providers who join the Visiting Angels Dallas team must provide verifiable documentation of their credentials, training and two years of experience. Each care provider must be a licensed CNA (Certified Nursing Assistant) or HHA (Home Health Aide) or have multiple years of verifiable experience.
When a caregiver is hired, there are several steps involved. First, prospective care providers are screened with a twelve (12) question survey to determine if the individual is qualified for an interview. Next, the prospective candidate is interviewed by our Human Resources Coordinator. In these interviews, we spend a great deal of time having them tell us “their story” and give us real-life examples of their experience with providing care for seniors. We find that having these one-on-one conversations tells us a great deal about the individual.
The next step is to qualify their credentials and talk with current and previous employers. Once they pass this step, we are ready to perform the criminal background check. Finally, we schedule them for an orientation session and administer the drug screening.
Visiting Angels Dallas requires all caregivers to have positive responses from verifiable industry references. An individual’s past home care experience is at times a good indicator of future performance. For this reason, we seek out only those with independently verifiable references.
We do LIFETIME background checks on all candidates considered for hire. The state of Texas requires we go back 5 or 7 years depending on the offense. We go back their lifetime. All care providers undergo extremely rigorous background checks.
The following checks are mandatory:
- National criminal background check
- Federal and State level background check
- An address locator seeks out where the caregiver has lived for the past seven years and then performs a county level background check for each of those counties.
- Social Security Number validation
- Sex Offender Registry checking
- Local multi-county criminal background checks
- Department of Motor Vehicle checks
- Multiple names and alias checks
As you can see, we are extremely thorough and incredibly cautious to help ensure your safety. We would expect nothing less if we were caring for our own family.
Orientation and In-Service Education
After we have carefully screened and interviewed a prospective care expert and we have determined they are worthy to be one of our “Angels,” we bring them in for an in-depth Orientation Session. Visiting Angels sets very high standards for the employees we hire. Our Orientation Session not only covers all the policies and procedures of our organization but also includes a section on In-Home Safety Awareness.
If there is one thing that we have learned it is that if you expect great things from your team you must educate them to meet that expectation. Hiring "experienced" home care professionals should not replace an initial orientation and ongoing education. Our team attends In-service Education on topics such as Dementia, Occupational and Physical Therapy and Hospice to keep their skills sharp.
While screening potential team members is important, there is nothing that can take the place of a face-to-face introduction. During an in-home consultation, we will encourage you and your family to "Select Your Caregiver" from our capable staff. When you have the opportunity to meet your senior care provider, you can determine how well suited they are to meet your specific needs and how well their personality will work with your loved one.
Once you feel comfortable with the care provider, we can begin providing care on your schedule. This process helps to ensure that you select the care provider you want!
Phone Check In and Out System
How do you know that your caregiver is providing care when they are supposed to be? Visiting Angels Dallas has a phone clock in and out system. Our team members are required to clock in and out from your home phone. We are aware of exactly when they arrive by that phone call.
If they have not arrived within 10 minutes of a scheduled shift, all Visiting Angels Dallas administrative personnel are alerted by email, text message and paging so that proactive measures can be taken to ensure that a visit is not missed.
Not only does Visiting Angels Dallas put in place an incredibly strong filtering system when hiring senior care providers; but when they are providing care, we schedule unannounced drop-in’s called “Quality Assurance Visits.” We like to catch our Angels doing a great job. After these visits, we will call the appropriate family members to bring them up-to-date on how their loved ones are doing and make any necessary changes.
In addition, our Director and Client Services Manager make it a priority to touch base with family members and/or care recipients on a weekly basis just to be sure the care that is being performed is in accordance with the plan of care.
Your 100 percent satisfaction is our top priority.
If you'd like to learn more about our team of dedicated caregivers, contact our Dallas, TX office today.
Serving Park Cities, Lakewood, Lake Highlands, East Dallas, Casa Linda and Surrounding Communities in Dallas, TX
Visiting Angels PARK CITIES, TEXAS8350 N Central Expy #M1018
Dallas, TX 75206