Compassionate Caregivers in Dallas, TX
To guarantee the safety and happiness of our elderly clients, Visiting Angels goes to extraordinary lengths, above what is deemed "industry standards," to choose the top caregivers from East Dallas, Lakewood, the Park Cities, and the surrounding communities in Dallas, TX.
Call 214-368-2225 to learn more about the team at Visiting Angels Dallas!
How We Find the Right Caregivers in Dallas, TX
In order to become a part of the Visiting Angels Dallas team, applicants are required to provide credentials, training and two years of experience that can be verified. All caregivers must have substantial, documented experience in the senior care field or have valid certifications such as Certified Nursing Assistant (CNA) or Home Health Aide (HHA).
Interviewing
Hiring a caregiver is a multi-stage process at Visiting Angels Dallas. As a first step in the interview process, all potential caregivers are asked to complete a twelve-question survey. Our Human Resources Coordinator will then schedule an interview with the applicant. We spend a lot of time in these interviews asking people to tell us "their story" and provide examples from their experience caring for elders. Having these in-depth discussions with each person reveals a lot about them.
In order to proceed, it is necessary to verify their qualifications by consulting with present and past employers. A criminal history check will be conducted after they have passed this stage. Lastly, we give them a drug test and set up an orientation session.
Reference Checks
Verifiable industry references must provide good feedback for all caregivers before they may work with Visiting Angels Dallas. An individual's prior home care experience may sometimes serve as a solid predictor of how they will perform in the future. That is why we only consider individuals who can provide references that we can check on our own.
Background Checks
Every individual who is even somewhat considered for employment at Visiting Angels Dallas has to undergo a LIFETIME background check. We must go back five or seven years according to Texas guidelines, depending on the crime, but in a majority of scenarios, we go back through the applicant's entire timeline.
The following checks are mandatory:
- Social Security Number validation
- Federal and State level background check
- National criminal background check
- Local multi-county criminal background checks
- Sex Offender Registry checking
- An address locator seeks out where the caregiver has lived for the past seven years and then performs a county level background check for each of those counties.
- Department of Motor Vehicle checks
- Multiple names and alias checks
You can see that we take great care and attention to detail while investigating prospective Dallas home care workers' backgrounds in order to protect the seniors in our care. We would want the same level of care for our own family.
Orientation and In-Service Education
After a potential senior care expert has passed our rigorous screening and interview processes, we invite them to an intensive Orientation Session to further discuss their qualifications and how they will contribute to our team. The hiring process at Visiting Angels Dallas is rigorous. In-Home Safety Awareness is one of the many topics covered in our comprehensive Orientation Session, which also addresses all of our regulations and procedures at Visiting Angels.
As a caregiving agency that has been serving the Dallas area since 2008, one thing we've discovered is that in order to get outstanding results from your team, you need to teach them what they need to know. A lack of initial orientation and continuous education should not be a justification for hiring home care personnel with "experienced" backgrounds. Attending in-service education on subjects like hospice care, physical and occupational therapy and dementia helps our staff stay current and competent.
Helping Our Clients in Dallas, TX Find the Perfect Caregiver
At Visiting Angels Dallas, our strategy for delivering the best in-home care doesn't stop at the caregivers we hire. We also want to make sure our clients are paired with care providers who can deliver the level of care they need. That's why we encourage our clients to pick the Angel they wish to work with. Additionally, we are always keeping a close eye on our team to ensure we're delivering the support clients expect from us.
Caregiver Introductions
Although it is crucial to evaluate prospective caregivers, nothing beats seeing them in person. We invite you and your elderly loved one to "Select Your Caregiver" from our qualified team during your in-home consultation. Having a face-to-face meeting with your potential senior care provider is a great way to gauge their compatibility with your loved one and how well they will address your unique requirements.
Your loved one may start receiving in-home care at their convenience after they establish a rapport with their caregiver. This procedure helps to guarantee that you choose the caregiver of your choice!
Phone Check In and Out System
How can you tell whether the person taking care of your loved one is really attending to their needs at the appointed times? Visitation Angels Dallas utilizes a phone clock in and out mechanism for our employees. Our employees have to use your home phone to clock in and out. That phone call tells us precisely when they arrive and when they leave for the day.
To make sure no visit is missed, all administrative professionals at Visiting Angels Dallas are notified by email, text message, and paging if a caregiver has not arrived within 10 minutes of their planned shift.
Quality Assurance
In addition to our stringent screening process, Visiting Angels Dallas also schedules unannounced drop-ins, or "Quality Assurance Visits," to ensure the highest standard of care for our elderly clients. If we see one of our Angels performing an outstanding job, we love to celebrate. We will contact the right people in the family after these visits to let them know how their loved ones are doing and to inform them of any updates.
Additionally, our Director and Client Services Manager prioritize weekly contact with care recipients and/or family members to ensure care is being provided in accordance with the care plan.
Your 100 percent satisfaction is our top priority.
If you'd like to learn more about our team of dedicated caregivers, contact our Dallas, TX office today.
Serving Park Cities, Lakewood, Lake Highlands, East Dallas, Casa Linda and Surrounding Communities in Dallas, TX
Visiting Angels PARK CITIES, TEXAS
8350 N Central Expy #M1018Dallas, TX 75206
Phone: 214-368-2225
Fax: 214-853-5328